Tomas Perez Jr
San Jose,CA
Summary
Dedicated customer service professional with expertise in problem-solving and team collaboration. Committed to ensuring high standards of customer satisfaction through effective communication and conflict resolution.
Overview
26
26
years of professional experience
Work History
Ads trailer attendant
Goodwill
San Jose, California
01.2025 - Current
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of sales floor and donation area.
- Collaborated with team members to improve store operations.
- Engaged with community members to promote Goodwill's mission and services.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Interacted positively with guests and coworkers to build professional relationships.
- Opened and closed establishment on time with proper setup and procedure.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Ensured that all customer service standards were met or exceeded during each shift.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
Construction finish work
Tom Rudd construction
San Jose, California
01.2008 - 06.2010
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Bottling Technician
JLohr Wines And Vineyards
San Jose, California
03.2004 - 02.2009
- Operated bottling machinery to fill and seal wine bottles efficiently.
- Monitored production line for quality control and consistency in output.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in the training of new technicians on bottling processes and safety protocols.
- Followed standard operating procedures for handling and storing bottled products.
- Ensured that all production areas were clean and sanitized according to safety protocols.
Floor Cleaner
Facility Masters
San Jose, California
04.2005 - 11.2007
- Operated floor cleaning equipment to maintain facility cleanliness.
- Conducted routine inspections to identify cleaning needs throughout the premises.
- Utilized environmentally friendly cleaning solutions for safe, effective sanitation.
- Collaborated with team members to ensure efficient completion of cleaning tasks.
- Followed safety protocols to create a secure working environment for staff and visitors.
Frame Builder
Sousa construction
San Jose, CA
01.2000 - 05.2002
- Constructed frames using precision tools and techniques for residential projects.
- Collaborated with team members to ensure accurate frame measurements and specifications.
- Inspected materials for quality, ensuring compliance with construction standards.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Assisted in training new employees on framing techniques and safety protocols.
- Coordinated with subcontractors to align framing work with overall project timelines.
Education
High School Diploma -
W.c.overfelt High School
San Jose, CA06-2002
Skills
- Customer service
- Problem solving
- Team collaboration
- Safety compliance
- Cleaning procedures
- Time management
- Facility maintenance
- Product knowledge
- Effective communication
- Conflict resolution
- Customer engagement
- Task prioritization
Languages
Spanish and English
Professional
Timeline
Ads trailer attendant
Goodwill
01.2025 - Current
Construction finish work
Tom Rudd construction
01.2008 - 06.2010
Floor Cleaner
Facility Masters
04.2005 - 11.2007
Bottling Technician
JLohr Wines And Vineyards
03.2004 - 02.2009
Frame Builder
Sousa construction
01.2000 - 05.2002
High School Diploma -
W.c.overfelt High School