Tomas Roche
Enjuku Racing
Orlando,FL
1
Language
14
years of professional experience
Dynamic individual with hands-on experience in Automotive parts sales and also mechanical skills and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Customer Service Representative
4 Years 6 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed order processing and tracking using company-specific software systems to ensure accuracy.
- Provided product information and support, enhancing customer satisfaction and retention rates.
- Implemented process improvements that streamlined operations, reducing response times significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Detailer
5 Years 10 Months- Detail new and used cars for sales floor, which includes full interior details, wash and clay exterior of vehicles, Operated specialized tools for paint correction and surface restoration, ensuring high-quality finishes.
- Prep all new cars to be placed on the lot for sale.
- Perform courtesy washes for walk in customers.
- Handle special requests from walk in customers for details.
- Maintain a clean and presentable detail area to maximize efficiency.
Mechanic Helper
2 Years 7 Months- Use handtools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, lathes, welding equipment, and jacks and hoists, Torque wrenches, micrometers.
- Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition.
- Raise trucks, buses, and heavy parts or equipment using hydraulic jacks or hoists.
- Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery.
- Diagnose and repair vehicle heating and cooling systems.
- Disassemble and overhaul internal combustion engines, pumps, generators, transmissions, clutches, and differential units.
Maintenance worker
11 Months- Transfer tools, parts, equipment, and supplies to and from work stations and other areas.
- Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete.
- Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning.
- Adjust, maintain, and repair tools, equipment, and machines, and assist more skilled workers with similar tasks.
- Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.
- Order new parts to maintain inventory.
- Maintain a clean and organized work environment per industry standards.
- Design, weld, and fabricate parts, using blueprints or other mechanical plans.
Education
High School Diploma
Skills
General mechanics
Warehouse maintenance
Personal aftermarket performance parts experience
Professional Race team experience; car setup
pre-race prep
tire mounting and balancing
Weekly composite repair and maintenance (Fiberglass and Carbon Fiber)
Customer service
Critical thinking
Data entry
Call center experience
Conflict resolution
Languages
Spanish
Timeline
Customer Service Representative
Enjuku Racing
01.2021 - 07.2025Read More
Detailer
GREENWAY CHRYSLER
01.2015 - 11.2020Read More
Mechanic Helper
ALLIANCE BUS GROUP
05.2012 - 12.2014Read More
Maintenance worker
CUSTOM FAB
06.2011 - 05.2012Read More
CYPRESS CREEK HIGH SCHOOL
High School Diploma
Read More