Summary
Overview
Work History
Skills
Timeline
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Tomas Rosado

Aurora,CO

Summary

An attentive business leader offering over a decade of business management and customer service experience. Bringing forth superlative guidance skills and background leading multiple teams under substantial consumer volumes. An educated tech user capable of understanding and presenting business metrics, KPIs, and logistical data to various collaborators and provide solutions to increase productivity and profitability. Dedicated to an accurate and efficient workflow to achieve exceptional goals. Customer satisfaction should always be the priority.

Overview

8
8
years of professional experience

Work History

General Manager

Sandbox VR
Lonetree, CO
07.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Oversaw product development initiatives from concept through completion stages.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Designed sales and service strategies to improve revenue and retention.

Operations Advisor

Tesla
Aurora, CO
04.2023 - 04.2024
  • Mastered and maintained operational policies and procedures to increase productivity.
  • Provided sales outside of role to assist with the business's current needs.
  • Analyzed customer feedback to identify trends and develop improvement strategies.
  • Collaborated with cross-functional teams to ensure successful completion of documents within short deadlines.
  • Reduced process lags and trained colleagues on best practices and protocols.
  • Utilize management systems to organize and keep documents easily accessible.
  • Ensured document accuracy through multiple stages of operations to mitigate errors and document send-back.
  • Evaluated needs of other teams and delegated tasks to optimize overall production.

Store Leader 2

GameStop
Aurora, CO
06.2021 - 03.2023
  • Oversaw multiple establishments and operations as a multi-unit General Manager, capable of delegating and leading a large workforce.
  • Effective and clever salesman tactics to find customer needs and values in membership plans, insurance plans, product replacement plans, products and accessories, branded products and accessories, and digital options.
  • Knowledgeable in reading and understanding P&L, and finding effective solutions to increase gross profit and minimize store loss.
  • Built consumer loyalty through knowledgeable support and education on brand products and services.
  • Meaningful organizational systems capable of locating important information and documentation in less than 15 seconds.
  • Trained new team members and motivated exceptional performance.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
  • Maintained a clean and organized establishment to optimize operations and workflow.

Assistant Store Manager

Walgreens
Aurora, CO
04.2018 - 05.2021
  • Designed schedules and delegated assignments for medium size teams day to day.
  • Assisted in everyday operations in store, including delegated task for sales associates, customer service, and store visual integrity.
  • Interviewed new applicants and made effective hiring decisions to fill vacancies within a strong team.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Majority of cash handling and maintenance post operations.
  • Reviewed monthly sales and performance reports to support operational planning.
  • Hand in hand warehouse flow and operation.

Shift Manager

MetroPCS/T-Mobile
Aurora, CO
03.2017 - 04.2018
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Collaborated with other managers to deliver consistent leadership across teams.
  • Guided teams to consistently achieve daily, weekly, and monthly sales goals.
  • Worked one-on-one with customers to ensure satisfaction and increase overall sales.
  • Opened and closed stores prior to and after daily operations.
  • Reported and organized sale reports via the use of back-office programs.

Skills

  • Customer Service
  • Consumer Sales
  • Critical Thinking
  • Public Speaking
  • Document Control
  • Data Analysis
  • Workflow Optimization
  • Team Development
  • Business Planning
  • Conflict Resolution
  • Relationship Building
  • Consumer Empathy
  • Adobe Creative Software
  • Microsoft 360 Software
  • Windows 10
  • Windows 11

Timeline

General Manager

Sandbox VR
07.2024 - Current

Operations Advisor

Tesla
04.2023 - 04.2024

Store Leader 2

GameStop
06.2021 - 03.2023

Assistant Store Manager

Walgreens
04.2018 - 05.2021

Shift Manager

MetroPCS/T-Mobile
03.2017 - 04.2018

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Tomas Rosado