Tomas Rosales
Frisco,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Keyholder
Balenciaga
09.2023 - Current
- Completed store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Ranked 196th for Sales Advisors within the US in 2023.
Client Advisor
Louis Vuitton
08.2022 - 09.2023
- Diversity, Equity, and Inclusion (DEI) Ambassador
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Educator
Lululemon Athletica
11.2021 - 08.2022
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Supported efficient and timely replenishment of sales floor merchandise
Member Service Representative
Fit Corporations
07.2019 - 12.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Completed training and worked effectively under high- pressure client services environments
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Education
Bachelor of Arts - Marketing And Management
The University of Texas At Arlington
Arlington, TX05.2025
High School Diploma -
Memorial High School
Frisco, TXSkills
- Client Advisement
- Client Recruiting and Retention
- Product Promotion
- Strategic Selling
- Building Client Relationships and Loyalty
Timeline
Keyholder
Balenciaga
09.2023 - Current
Client Advisor
Louis Vuitton
08.2022 - 09.2023
Educator
Lululemon Athletica
11.2021 - 08.2022
Member Service Representative
Fit Corporations
07.2019 - 12.2021
Bachelor of Arts - Marketing And Management
The University of Texas At Arlington
High School Diploma -
Memorial High School
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