Tomas San Miguel
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Texas Health and Human Service Commission
Austin, TX
11.2020 - 11.2022
- Collaborated with IT teams to design solutions that met both business needs and technical constraints.
- Worked closely with project managers, developers, designers, product owners, QA testers and other stakeholders throughout the entire SDLC cycle from concept through delivery.
- Gathered requirements from end users for developing reports, dashboards, scorecards., based on their specific needs.
- Monitored progress against timeline deliverables by providing regular status updates to key stakeholders.
Systems Analyst
Texas Health and Human Service Commission
Austin, TX
01.2016 - 11.2020
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Tested newly installed programs and applications to validate operability.
Operations Manager, Emergency Services
Texas Health and Human Service Commission
Austin, TX
03.2014 - 01.2016
- Wrote FEMA Disaster Case Management Program Grant application for State of Texas, resulting in approval by FEMA for over $7 million.
- Successfully facilitated the procurement process for selecting a qualified contractor to manage the Disaster Case Management program.
- Managed temporary staff during a disaster, including providing training, disciplinary actions, scheduling and work assignments.
- Authored policy and procedures handbooks as well as State Plans for the Repatriation and Disaster Case Management Programs.
- Collaborated with government agencies, including FEMA, the Office of the Governor, and TDEM, as well as private sector partners and community organizations to ensure effective coordination during federal and state declared disasters.
- Took part in FEMA/State After-Action meeting, evaluating disaster response effectiveness and recommending areas for improvement.
Fiscal Specialist
Texas Department Of Health
Austin, TX
01.2013 - 03.2014
- Conducted complex financial monitoring reviews for Women, Infants and Children (WIC) contractors in Texas.
- Reviewed accounting records, financial statements, management practices, and internal controls for federal and state regulation compliance.
- Collaborated with other members of the Quality Management Branch to carry out comprehensive on-site reviews, sharing resulting observations with local agency personnel.
- Reviewed contractors' corrective action plans to ensure compliance with financial, policy, and regulatory requirements.
- Identified discrepancies in accounting data to efficiently resolve issues.
Operations Manager
Affiliated Computer Services
Austin, TX
09.2010 - 02.2012
- Managed and supervised operations for the Electronic Payment Cards Section, responsible for contracting with various states to provide debit cards for child support, unemployment, and payroll programs.
- Managed 12 programs across seven states, coordinating and collaborating debit card systems with internal staff to maximize operational efficiency and expedite transactions.
- Worked closely with software developers and computer engineers to troubleshoot and resolve issues encountered during the deployment of new software in the debit card system.
- Summarized and created statistical reports on data issues related to card and account information accessibility as well as payment processing from state systems.
- Communicated and resolved state officials' issues. Regularly shared software upgrade and security enhancements with contracted staff and state coordinators.
Grant Coordinator
Texas Division Of Emergency Management
Austin, TX
02.2009 - 09.2010
- Administered Department of Homeland Security grants for Texas State.
- Reviewed grant applications to ensure compliance with award criteria
- Approved grant budgets for local government agencies after careful review and evaluation.
- Ensured accuracy and completeness by conducting thorough assessments of sub-recipient’s investment justification paperwork.
- Monitored and provided technical assistance to multiple homeland security grants in the northern Texas region.
- Ensured grant activities compliance with regulations by collaborating with program staff.
Housing Officer
Texas Division Of Emergency Management
Austin, TX
10.2008 - 03.2009
- Collaborated with FEMA on housing activities to assist Hurricane Ike applicants.
- Managed and reported housing activities and issues to the State Coordinating Officer for Hurricane Ike recovery operations, while regularly sharing housing updates with State Disaster Recovery Center Managers.
- Collaborated with the FEMA Housing Section to address housing issues brought up by applicants through the Texas Governor’s Office.
- Reviewed, edited, and obtained state approval for FEMA/TDEM housing news releases, public notices, and informational pamphlets distributed to applicants and the media.
Contract Technical Monitor
Federal Emergency Management Agency, FEMA
Austin, TX
04.2006 - 02.2008
- Monitored contract activities in the field to ensure compliance with established policies and procedures.
- Interpreted and enforced complex policies and contracts requirements. Conducted technical evaluations of contractor's Work Plans.
- Executed contractor evaluations as per the Quality Assessment Surveillance Plan (QASP) and delivered monthly reports to COTR.
- Represented Texas Transitional Recovery Office in Gulf Area States meetings, enhancing quality assessment procedures.
- Monitored contract activities in the field to ensure compliance of established policies and procedures.
Program Manager
Federal Emergency Management Agency, FEMA
Austin, TX
10.2005 - 04.2006
- Served as Assistant Manager, overseeing and enhancing Direct Housing Operations for Hurricane Rita disaster applicants.
- Worked with contractors to ensure accurate and timely site inspections and trailer installations.
- Facilitated daily meetings with contractors to address and resolve issues promptly.
- Provided efficient resolution of applicant inquiries pertaining to travel trailer requests and receipts.
- Evaluated mobile home parks in disaster areas to determine if they were viable options for accommodating applicants.
- Negotiated fair lease rates with owners and managers of mobile home parks.
- Monitored Travel Trailer Inventory levels, created reports and made projections of travel trailer requests. Submitted inventory adjustments to Logistics Department to meet housing demand of applicants.
Education
BBA - Marketing
University of Texas At Austin
Austin, TX12-1987
Skills
- Software development life cycle
- Functional specifications
- Technical Writing
- Quality Assurance
- Project tracking
- Risk Management
- Cost Control
- Project development
- Internal Controls
- Purchase Order Management
- Expense Tracking
- Grant administration
- Procurement Management
- Contract Administration
- Vendor Relationship Management
Certification
- Project Management Professional
- Certified Texas Contract Manager
- Contract Officer Technical Representative
Languages
Spanish
Professional
References
References available upon request.
Timeline
Lead Business Analyst
Texas Health and Human Service Commission
11.2020 - 11.2022
Systems Analyst
Texas Health and Human Service Commission
01.2016 - 11.2020
Operations Manager, Emergency Services
Texas Health and Human Service Commission
03.2014 - 01.2016
Fiscal Specialist
Texas Department Of Health
01.2013 - 03.2014
Operations Manager
Affiliated Computer Services
09.2010 - 02.2012
Grant Coordinator
Texas Division Of Emergency Management
02.2009 - 09.2010
Housing Officer
Texas Division Of Emergency Management
10.2008 - 03.2009
Contract Technical Monitor
Federal Emergency Management Agency, FEMA
04.2006 - 02.2008
Program Manager
Federal Emergency Management Agency, FEMA
10.2005 - 04.2006
BBA - Marketing
University of Texas At Austin
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