Aida Manvelyan
Glendale,CA
Summary
Motivated professional with a newly earned Property and Casualty (P & C) Insurance License. Knowledgeable in auto, homeowners, and liability coverages. Strong customer service and communication skills with a detail-oriented approach. Seeking an entry-level role in insurance sales, customer support, or agency operations.
Overview
23
23
years of professional experience
Work History
Home Support Services
Department Of Public Social Services
Glendale, CA
07.2014 - 10.2024
- Working directly with medical professionals, handling sensitive client situations with professionalism and empathy.
- Delivered personalized, high-quality client support by actively listening to individual needs, assessing situations, and resolving issues promptly to achieve positive outcomes.
- Maintained accurate records of client services and financial documentation.
- Coordinated scheduling, tracked appointments, and monitored service-related expenses.
- communicated effectively with medical offices and service providers regarding billing and documentation.
- Maintained confidential files in compliance with privacy standards.
Operations Manager
T @ A Construction
Glendale, CA
03.2006 - 07.2014
- Conducted extensive cold calling and prospecting to generate new business leads.
- Managed full-cycle customer relationships, addressing policy inquires, processing payments, adjustments, cancellations, and reinstatements to maximize retention and satisfaction.
- Processed deposits, managed invoices, and ensured accurate record keeping for business accounts.
- Oversaw purchasing and vendor relationships while maintaining accurate financial records to ensure seamless client service.
- Streamlined documentation and administrative processes to support efficient sales operations.
Assistant Real Estate Operations
Marcus & Millichap Real Estate Investment Services Inc.
Encino, CA
10.2001 - 03.2006
- Delivered exceptional client service by promptly answering inbound calls, addressing transaction inquiries, and resolving issues to boost customer satisfaction and retention.
- Prospected new clients through outbound marketing initiatives, including the distribution of fliers.
- Coordinated escrow documentation and tracked transaction timelines to ensuring accuracy, compliance, and smooth closings.
- Built and maintained strong client relationships through professional communication and proactive support on documentation and transaction status.
- Assisted in property valuations by analyzing comparable sales and market data, supporting business development.
Education
Property And Casualty License, California -
Producer License Dept. of Insurance Issued: (4550780)
06-2026
Bachelor of Arts - Business Administration
Cal State University Northridge
Northridge, CA06-2000
Skills
- Customer Service
- Problem Solving
- Flexible and adaptable
- Multitasking
- Attention to detail
- Exceptional verbal and written communication
- Microsoft Word, Excel, Powerpoint
Timeline
Home Support Services
Department Of Public Social Services
07.2014 - 10.2024
Operations Manager
T @ A Construction
03.2006 - 07.2014
Assistant Real Estate Operations
Marcus & Millichap Real Estate Investment Services Inc.
10.2001 - 03.2006
Property And Casualty License, California -
Producer License Dept. of Insurance Issued: (4550780)
Bachelor of Arts - Business Administration
Cal State University Northridge