Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tomasa Cosme

Burlington,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Eager Employee always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.


Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
years of professional experience

Work History

South Jersey Spine & Rehab
Willingboro, NJ

Front Receptionist
09.2022 - 05.2023

Job overview

  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.

The Fiztpatricks
Haddonfield, NJ

Private Nanny
05.2020 - 05.2022

Job overview

  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Promoted language development skills through reading and storytelling.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Built positive and nurturing environments to support child social and emotional growth.

Gaetanos Of Willingboro
Willingboro, NJ

Restaurant Waitress
08.2016 - 08.2020

Job overview

  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

AAFES Starbucks
Fort Dix, NJ

Manager
10.2017 - 05.2020

Job overview

  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

BT Restaurant And Tavern
Florence , NJ

Floor Manager
08.2017 - 08.2018

Job overview

  • Oversaw supply restocking, area cleaning, and product organization.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Rowan College At Burlington County
Mt. Laurel, NJ

Bachelor of Science from Biology
05.2023

University Overview

  • Dean's List Fall 2018 and Spring 2019
  • Honor Roll Fall 2018 and Spring 2019
  • Environmental Member
  • Human Services Member

Burlington Township High School
Burlington, NJ

High School Diploma
01.2018

University Overview

  • Honor Roll Fall 2014-Fall 2017
  • 3.65 GPA
  • Extracurricular Activities: Competitive Cheerleading, Track and Field and Softball
  • Volleyball Member
  • Computer Studies and Environmental Member

Skills

  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Issue and Conflict Resolution
  • Managing Routines
  • Managing Files and Records
  • Productivity Performance
  • Managing Appointments
  • Timelines and Milestones
  • Managing Scenes
  • Product Management and Branding
  • Complex Problem-Solving
  • Educational Software
  • Calculations and Specifications

Timeline

Front Receptionist
South Jersey Spine & Rehab
09.2022 - 05.2023
Private Nanny
The Fiztpatricks
05.2020 - 05.2022
Manager
AAFES Starbucks
10.2017 - 05.2020
Floor Manager
BT Restaurant And Tavern
08.2017 - 08.2018
Restaurant Waitress
Gaetanos Of Willingboro
08.2016 - 08.2020
Rowan College At Burlington County
Bachelor of Science from Biology
Burlington Township High School
High School Diploma
Tomasa Cosme