Tomasa Moody
Los Angeles,CA
Summary
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Jesse Boy
04.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Line Cook
Hollywood Burger
09.2020 - 04.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook Supervisor
101 Coffee Shop
10.2015 - 03.2020
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Grilled meats and seafood to customer specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
Cashier Team Lead
Yoshinoya
08.2013 - 10.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Hollywood AEWC
Los Angeles, CA11-2006
Skills
- Customer service
- Problem-solving
- Cash handling
- Positive attitude
- Store opening and closing
- Product restocking
- Heavy lifting
- Manager support
- Inventory management
- Merchandise stocking
- Deposit preparation
Certification
Food Handlers Certificate
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier Team Lead
Jesse Boy
04.2021 - Current
Line Cook
Hollywood Burger
09.2020 - 04.2021
Line Cook Supervisor
101 Coffee Shop
10.2015 - 03.2020
Cashier Team Lead
Yoshinoya
08.2013 - 10.2015
High School Diploma -
Hollywood AEWC
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