Tomasa Williams
Monticello,NY
Summary
Proven Patient Navigator at SunRiver Health, adept in overcoming patient care barriers and enhancing coordination. Excelled in streamlining processes for reduced wait times and improved service quality. Skilled in medical terminology and exceptional in teamwork, consistently delivering results under pressure with a focus on patient satisfaction and confidentiality.
Overview
14
14
years of professional experience
Work History
Patient Navigator
SunRiver Health
02.2015 - Current
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Educated patients on insurance and healthcare plans.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Representative
SunRIver Health
02.2015 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Receptionist Assistant
Family Foot Care Group
05.2010 - 02.2015
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
High School Diploma -
Julia Richman
East 68th Street, New York City NYSkills
- Medical Terminology
- Teamwork and Collaboration
- Customer Service
- Calm and Effective Under Pressure
- Multitasking Abilities
- Reliability
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Patient Navigator
SunRiver Health
02.2015 - Current
Patient Access Representative
SunRIver Health
02.2015 - Current
Receptionist Assistant
Family Foot Care Group
05.2010 - 02.2015
High School Diploma -
Julia Richman
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