Tomas Armando Valle
Clayton,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Optical Sales Consultant
The Eye Institute
Raleigh, North Carolina
09.2024 - Current
- Proactively assist customers with the proper selection and fitting of eyewear.
- Take precise custom measurements using the Panorameter to ensure optimal vision.
- Effectively use marketing and educational resources to explain Shamir products in depth with customers.
- Track sales through comprehensive reporting software.
- Accurately enter orders and track status on a daily basis.
- Pursue additional revenue opportunities by cold calling customers who have been quoted for eyewear during a previous visit.
- Successfully completed year long Manager Development Program.
- Responsible for training numerous Opticians ranging from beginner to experienced.
Assistant Manager/Optical Technician
The Optical Dispensary
Raleigh, NC
01.2017 - 09.2024
- Provide responsive service and attention to customers when face-to-face or through phone conversations to meet their needs and exceed their expectations, leading a team in delivering timely services.
- Responsible with setting up new accounts with frame vendors, labs, and lens suppliers.
- Negotiate pricing with vendors in order to maximize profitability.
- Handle and resolve customer concerns pertaining to their eyewear while providing guidance and support to team members.
- Troubleshoot when a customer's eyewear is not performing as intended.
- Interview prospective employees and provide input to HR on hiring decisions.
- Train and mentor others in the use of optical tools and formulas showcasing leadership and expertise in the field.
- Perform inventory of office supplies, frames, and optical equipment.
- Led the implementation of new practice management software on the optical front, overseeing the transition process.
- Establish clear lines of communication between the office and practice management software, troubleshooting when able and elevating when necessary through ticketing software.
- Perform weekly audits of insurance claims to verify accuracy and maximize claim payments.
- Comply with local regulations and office procedures in securing patient data.
Lab Technician/Eyewear Consultant
Eye Care Associates/MyEyeDr
Raleigh, NC
08.2014 - 01.2017
- Complete technical tasks each day in a timely manner in a high volume finishing lab.
- Conduct first and final inspections of lenses, maintaining quality control standards.
- Oversaw the ordering process of lenses through an outsource lab, demonstrating responsibility and accountability.
- Successfully reduced the cost of goods by optimizing the fitting and ordering of prescription eyewear, displaying cost-effective leadership skills.
Education
Cybersecurity
Wake Technical Community College
Raleigh, NCPsychology/International Studies
North Carolina State University
Raleigh, NCPsychology/Security Studies
The University of Texas At El Paso
El Paso, TXSkills
- Bilingual: English and Spanish
- Self motivated in exceeding sales goals and KPIs
- Exceptional ability to multitask
- Excellent customer service and problem solving
- Experience selling high end bespoke eyewear in trendy upscale office
- Technically proficient with an exceptional ability to learn new skills
Certification
CompTIA A+
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Optical Sales Consultant
The Eye Institute
09.2024 - Current
Assistant Manager/Optical Technician
The Optical Dispensary
01.2017 - 09.2024
Lab Technician/Eyewear Consultant
Eye Care Associates/MyEyeDr
08.2014 - 01.2017
Psychology/Security Studies
The University of Texas At El Paso
Psychology/International Studies
North Carolina State University
Cybersecurity
Wake Technical Community College