Tomasean Kesig
Delaware,OH
Summary
Accomplished Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.
Overview
37
37
years of professional experience
Work History
Assistant Director of Gift Shops
The Ohio State Wexner Medical Center
Columbus, OH
08.1996 - Current
- Develop and manage a team of 18 employees at two locations to ensure efficient operations of the organization.
- Coordinate financial activities, budgeting and forecasting.
- Implement policies and procedures to ensure compliance with federal, state and local laws.
- Create and maintain reports on operational performance metrics.
- Monitor staff performance, provided feedback and conducted annual reviews.
- Provide guidance to departmental staff in resolving customer complaints.
- Analyze data from multiple sources to identify trends and develop strategies for improvement.
- Assist in developing strategic plans to meet organizational goals and objectives.
- Lead weekly meetings with department heads to review progress towards project milestones.
- Manage staff, financials and key performance indicators to facilitate business operations.
- Increased gross sales from 1 million to 3.5 million
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Collaborate with other departments to coordinate promotional activities and events in-store.
- Analyze financial data to identify areas of improvement or cost savings opportunities.
- Conduct regular inventory counts throughout the year to maintain accurate records.
- Work closely with vendors to negotiate contracts for goods or services.
- Perform regular audits to ensure compliance with company standards.
- Supervise receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Developed and implemented a comprehensive web marketing strategy for the company's digital presence.
Clerical Specialist
The Ohio State Wexner Medical Center
Delaware, OH
08.1990 - 08.1996
- Answered incoming calls and directed inquiries to the appropriate parties.
- Processed information and forms related to patient charts and other aspects of continuous care.
- Assisted with admissions, transcribed lab results and processed charts.
- Participated in team quality assessment and improvement activities.
- Served as a liaison between staff and visitors.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained confidentiality of all patient information in compliance with HIPAA guidelines.
- Managed daily operations of the ER registration desk including registering new patients and updating existing records.
- Facilitated communication between doctors and nursing staff; relayed messages promptly and accurately.
- Routed laboratory or diagnostic results to appropriate staff.
Cashier
Big Bear Stores
Delaware, NJ
01.1990 - 04.1991
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Work Study Student
The Ohio State University College of Human Ecology
Columbus, Ohio
01.1988 - 12.1989
- Assisted with the filing of documents and records in an organized manner.
- Provided support to faculty and staff by responding to inquiries and requests for information.
- Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
- Answered phone calls professionally while addressing customer inquiries promptly.
- Greeted visitors warmly in a professional manner while providing assistance when needed.
Education
Bachelor of Science - Fashion Merchandising
The Ohio State University
Columbus03.1990
Skills
- Data Analysis
- Strategic Planning
- Operations Management
- Business Planning
- Business Development
- Training and Development
- Employee Relations
- Risk Analysis
Affiliations
- 2023 recipient of the Gail Johannas award for long term service
- 1994 recipient of the Intensive Caring Award
- 1994 Nominee of the Distinguished Staff Award
- Deans list student
- Self supporting through college
Timeline
Assistant Director of Gift Shops
The Ohio State Wexner Medical Center
08.1996 - Current
Clerical Specialist
The Ohio State Wexner Medical Center
08.1990 - 08.1996
Cashier
Big Bear Stores
01.1990 - 04.1991
Work Study Student
The Ohio State University College of Human Ecology
01.1988 - 12.1989
Bachelor of Science - Fashion Merchandising
The Ohio State University
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