Summary
Overview
Work History
Education
Skills
Timeline
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TOMASINA HILL

Durham,NC

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

9
9
years of professional experience

Work History

Office Manager

Cardinal Advisors
09.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

Front Desk Manager

The Carolina Inn
09.2017 - 04.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.

Front Desk Supervisor

Holiday Inn Express
09.2015 - 08.2017
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Education

Bachelor of Arts: Film Studies -

University of North Carolina at Wilmington
Wilmington, NC
07.2015

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Scheduling and calendar management
  • Employee Supervision
  • Event Coordination
  • Presentation Design
  • Adobe Premiere Pro
  • Friendly, Positive Attitude

Timeline

Office Manager

Cardinal Advisors
09.2021 - Current

Front Desk Manager

The Carolina Inn
09.2017 - 04.2020

Front Desk Supervisor

Holiday Inn Express
09.2015 - 08.2017

Bachelor of Arts: Film Studies -

University of North Carolina at Wilmington

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TOMASINA HILL