Tomasina Taliaferro
Pontotoc,MS
Summary
Dedicated quality control auditor with extensive experience ensuring high standards in product quality and customer service operations. Proven track record in managing inspection processes and enhancing customer satisfaction through effective communication and problem resolution.
Overview
35
35
years of professional experience
Work History
Quality Inspection AUDITOR
Ashley Furniture Industries, Inc.
05.2017 - Current
- Advanced to quality control auditor role to enhance quality assurance processes.
- Verified product standards to ensure quality furniture for customers.
- Confirmed compliance of support department products with SOP standards.
assembly supplier
Ashley Furniture Industries, Inc.
01.2000 - Current
- Coordinated assembly lines to maintain supply levels for uninterrupted daily production.
- Managed inventory levels to ensure timely supply of materials.
- Coordinated with suppliers to maintain consistent product availability.
- Oversaw shipping and receiving processes to ensure accurate deliveries.
Customer Service Manager
Walmanrt
Pontotoc, Mississippi
02.1992 - 01.2000
- Managed customer service operations to enhance overall shopping experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints through effective communication techniques.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately at the cash register.
Education
Classes - accounting, pre nursing
Itawamba Community College
01-1998
High School -
Pontotoc High School
05-1995
Skills
- Quality Assurance Tools
- Quality Audit Software
- Quality Control Standards
- Final Product Inspection
- Quality Assurance Review
- Compliance Audits
- Regulatory Compliance
- Statistical Analysis
- Data Analysis
- Root Cause Analysis
- Process Improvement
- Inventory Management
- Excel
- Word
- Outlook
- Teams
Activities
- Gardening
- Cooking
- Reading
- Spending time with family
- Attending social events
Timeline
Quality Inspection AUDITOR
Ashley Furniture Industries, Inc.
05.2017 - Current
assembly supplier
Ashley Furniture Industries, Inc.
01.2000 - Current
Customer Service Manager
Walmanrt
02.1992 - 01.2000
Classes - accounting, pre nursing
Itawamba Community College
High School -
Pontotoc High School