Tomasita De La Cerda
San Jose,CA
Summary
Meticulous library aide with expertise in data entry accuracy and public service orientation. Proven ability to support patrons and manage materials efficiently, ready to contribute to a thriving library environment.
Overview
14
14
years of professional experience
Work History
Library Circulation Aide
County Of Santa Clara
Saratoga, California
02.2020 - Current
- Assisted patrons with account inquiries and material requests effectively.
- Maintained organization of library materials on shelves and in storage.
- Collaborated with team to streamline check-in and check-out processes.
- Inspected returned items for damage before returning them to circulation.
- Assisted patrons with locating materials, checking out and returning items, and placing holds.
Library Page
County Of Santa Clara
Cupertino, California
09.2019 - 02.2020
- Sorted and shelved library materials for efficient access and organization.
- Collaborated with staff to manage inventory and track missing items.
- Conducted regular shelf checks to ensure accurate book placement and availability.
- Organized book carts, maintained collections, and re-shelved books.
Office Specialist III Medcal desk
County of Santa Clara Child Support
San Jose, California
02.2013 - 09.2019
- Organized and maintained office files, records, and documents.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Updated customer accounts information in database systems as required.
- Updated existing records with new or revised information as needed.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Office Specialist III Call Certer
County of Santa Clara Child Support
San Jose, California
10.2011 - 02.2013
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Assisted organizational efforts by filing, entering data and answering phones.
- Offered reception coverage to relieve staff during absences or breaks.
Education
High School Diploma -
San Jose High Academy
San Jose, CA06-1998
Skills
- Attention to detail
- Data entry accuracy
- Material organization
- Active listening
- Team collaboration
- Public service orientation
- Spanish Speaking
Languages
Spanish
Native/ Bilingual
Timeline
Library Circulation Aide
County Of Santa Clara
02.2020 - Current
Library Page
County Of Santa Clara
09.2019 - 02.2020
Office Specialist III Medcal desk
County of Santa Clara Child Support
02.2013 - 09.2019
Office Specialist III Call Certer
County of Santa Clara Child Support
10.2011 - 02.2013
High School Diploma -
San Jose High Academy