Tomasz Dubilo
Emerson
Summary
Experienced Service Engineer with a strong focus on problem-solving, electrical repairs, and team collaboration. Known for enhancing customer satisfaction through effective diagnostic testing and preventive maintenance.
Overview
28
28
years of professional experience
Work History
Service Engineer
Valley Hospital
Paramus, NJ
04.2022 - Current
- Wide knowledge in addressing any troubles and problems affecting Swisslog tube system, Westcom Nurse call system, Fire Panel
- Diagnosed and repaired medical equipment to ensure optimal functionality and patient safety.
- Conducted routine maintenance and inspections on various hospital systems and devices.
- Collaborated with clinical staff to address equipment issues, providing timely solutions.
- Trained new staff on proper use and maintenance of medical devices and tools.
- Implemented preventive maintenance schedules to minimize equipment downtime.
- Developed troubleshooting guides for common device issues, enhancing team efficiency.
- Assisted in procurement of new equipment, evaluating specifications and vendor options.
- Maintained accurate records of service activities, ensuring compliance with hospital protocols.
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Performed periodic testing of all networks and systems.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Drafted failure analysis reports in [Software] and prepared quotations for repair.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Performed troubleshooting and repair for complex electrical equipment.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Investigated and corrected mechanical problems with machinery.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Checked, repaired and repacked survival equipment to meet specifications.
- Replacing electrical outlets/switches, Light fixture ballasts/drivers
CNC
JA Machine and Tool Co, Inc
Closter, NJ
01.1998 - 12.2021
- Increased accuracy by regularly updating and verifying CNC programs according to engineering revisions or customer requirements.
- Enhanced production efficiency by programming and setting up CNC routers for various projects.
- Utilized cutting-edge CAD/CAM software to program CNC lathes, resulting in efficient and precise machining processes.
- Optimized machine performance by maintaining and calibrating CNC equipment regularly.
- Operated CNC machinery with precision to produce high-quality components.
- Interpreted technical drawings and specifications to ensure accurate machining processes.
- Maintained and calibrated CNC equipment for optimal performance and safety compliance.
- Troubleshot machining issues, implementing solutions to minimize downtime and enhance productivity.
- Trained new operators on equipment operation, safety protocols, and quality standards.
- Coordinated with engineering teams to refine processes based on feedback and production outcomes.
- Monitored machine performance metrics, identifying trends for proactive maintenance interventions.
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Maintained tight tolerances with design specifications.
- Manually set up machinery, lathes, and grinders.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
- Troubleshot technical issues effectively, minimizing disruptions to production schedules and maintaining high levels of output.
- Demonstrated adaptability by quickly learning new software programs for advanced CNC machine operation.
- Collaborated with engineering teams to refine design specifications, ensuring optimal manufacturing outcomes.
- Enhanced team skill set with introduction of advanced CNC programming techniques during monthly training sessions.
- Achieved consistent product quality by adhering to strict machining parameters and conducting detailed inspections of finished pieces.
- Operated CNC machines to produce components with tight tolerances.
Education
Master of Science - Law
University of Warsaw
Bialystok09-1997
High School Diploma -
II Liceum Ogolnoksztalcace
Bialystok09-1992
Skills
- Wiring installation
- Electrical repairs
- Lighting systems
- Works well in team environment
- Electrical testing
- Fixture installation
- Attention to detail
- Electrical equipment maintenance
- Excellent interpersonal skills
- Efficient
- Diagnostics
- Emergency repairs
- Diagnostic testing
- Scheduling
- System testing
- Control systems
- Fire alarm systems
- Security systems
- Problem-solving
- Swisslog tube system knowledge and trouble solving
- Westcom nurse call system knowledge and trouble solving
- Schindler elevators recalls and resets
- Fire Panel knowledge
- Electrical switch/outlets and ballasts/drivers replacement
- Patient Beds wiring and pillow speakers problems
Languages
Polish
Native or Bilingual
Russian
Full Professional
German
Limited Working
Timeline
Service Engineer
Valley Hospital
04.2022 - Current
CNC
JA Machine and Tool Co, Inc
01.1998 - 12.2021
Master of Science - Law
University of Warsaw
High School Diploma -
II Liceum Ogolnoksztalcace