Tomasz Romanik
Oro Valley
Summary
A dynamic and results-oriented professional with a proven track record at Rudy's BBQ & Verizon, adept in customer service and food preparation. Leveraged attention to detail and a driven mindset to enhance customer satisfaction and streamline operations. Excelled in fostering strong customer relationships and maintaining high standards of quality, significantly contributing to business growth and team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner
Que Ondas
08.2023 - 05.2024
- Established strong customer relationships through excellent communication and attentive service.
- Developed and introduced a food menu featuring authentic Mexican dishes, successfully bringing a unique culinary experience to the Albuquerque market and attracting a loyal customer base.
- Maintained high food quality standards and ensured cleanliness and efficiency of workspaces, contributing to a safe and positive environment for both customers and team members.
- Handled cash and credit card transactions with accuracy, managed purchasing of necessary items for business operations, and ensured proper storage and utilization of inventory to minimize waste and maximize efficiency.
Cook
Rudy's Country Store And BBQ
12.2013 - 07.2023
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Customer Service Advocate
Verizon
05.2017 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
Education
No Degree - General Studies
Middlesex Community College
Middletown, CTHigh School Diploma -
Platt Oliver Highschool
Meriden, CTSkills
- Customer service
- Attention to detail
- Driven and determined
- Food preparation
- Food handler certification
- Sense of Urgency
- Focused and disciplined
Certification
- ServSafe Food Handler's Certification
Timeline
Business Owner
Que Ondas
08.2023 - 05.2024
Customer Service Advocate
Verizon
05.2017 - 03.2023
Cook
Rudy's Country Store And BBQ
12.2013 - 07.2023
No Degree - General Studies
Middlesex Community College
High School Diploma -
Platt Oliver Highschool
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