Tomaurie Smaulding

• Communicated effectively via telephone, email, and in person with prospective customers.
• Updated, entered, and reviewed customer data.
• Understood and thoroughly explained services provided to customers and potential customers.
• Finalized sales and collected necessary deposits.

Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
Manage a fluctuating volume of calls and emails
Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments

• Developed training materials for customer service team members, resulting in improved customer service delivery
• Trained and supervised a team of customer service representatives to ensure quality service delivery
• Coordinated food preparation and delivery to ensure timely service, resulting in a high level of customer satisfaction
• Developed and implemented an effective driver training program that improved driver safety and reduced accidents by X%
• Developed a route optimization system that increased delivery efficiency by X%
• Read and interpreted maps and directions to find the most efficient route
• Followed all applicable laws and regulations, including DOT regulations and hours of service requirements
• Managed inventory of freight and materials, such as loading, unloading, securing and delivering goods
• Performed daily pre-trip inspections of the truck and cargo to ensure compliance with DOT regulations
• Used GPS and other navigation equipment to locate and deliver goods to customers
• Completed over X,X miles of safe driving, with zero preventable accidents
• Developed an efficient route for deliveries, resulting in a X% reduction in driving time
• Communicated with dispatchers and customers to resolve any issues or delays in deliveries

• Collaborated with other teachers to create cross-curricular projects that integrated art into core academic subjects
• Facilitated regular communication between parents and teachers to ensure academic success
• Collaborated with teachers and other professionals to ensure consistent implementation of behavior plans
• Collaborated with teachers and other professionals to develop strategies that best support the child's learning and development
• Utilized various assessments to monitor student progress and identify areas of improvement
• Created a positive learning environment that fostered student engagement and motivation
• Developed and implemented accommodations and modifications to enable students to access the curriculum

• Assisted in developing and implementing internal control procedures to improve operational efficiency and reduce fraud
• Analyzed customer data and identified anomalies that enabled proactive fraud prevention, resulting in a X% reduction in fraud attempts
• Performed a comprehensive review of financial statements and internal controls, resulting in a reduced risk of fraud and errors
• Handled high-volume of customer inquiries in a professional and timely manner, resulting in a X% increase in customer satisfaction ratings
• Used customer relationship management (CRM) systems to accurately track and manage customer data

• Analyzed complex claims to determine validity and appropriate settlement amounts
• Maintained accurate records of all claims activities
• Submitted claims to insurance carriers for payment
• Negotiated with claimants and attorneys to resolve claims
• Assessed damages and prepared detailed reports to support claims decisions
• Assisted in the development of new claims processes and procedures

• Resolved customer inquiries and complaints via phone, email and chat, resulting in a X% customer satisfaction rate
• Provided customer support via email and chat, resolving issues within X hours
• Provided technical support to customers over the phone and via email, resulting in a X% customer satisfaction rate
• Handled customer inquiries via phone, email, and chat, resulting in a X% decrease in wait times
• Responded to customer inquiries and complaints via phone, email, and chat in a timely and efficient manner

• Followed cash handling procedures to ensure accuracy and reduce losses
• Demonstrated excellent communication skills when dealing with customers and staff
• Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
• Developed a system for organizing supplies and equipment that improved efficiency by X%
• Resolved customer complaints quickly and professionally, resulting in a high customer retention rate
• Utilized POS system to accurately process customer orders and payments
• Ensured all food items were properly labeled and stored according to company standards
• Prepared and cooked food items in accordance with company recipes, standards, and health and safety regulations
• Restocked kitchen supplies, including ingredients, utensils, and cookware, to ensure adequate levels for food production
• Monitored food temperatures to ensure food quality and safety
• Ensured high standards of cleanliness and sanitation in the kitchen, resulting in a X-star health rating
• Designed and implemented a menu that increased sales of signature dishes by X%
• Created a timeline for each task to ensure that food is cooked and served on time