Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tomeca Hooper

Fort Worth,TX

Summary

Dynamic and results-driven professional with proven expertise in loading efficiency and workplace safety at Fed Ex Ground. Recognized for enhancing shipment processing and reducing cargo damage through meticulous organization. Strong communicator with a commitment to maintaining high standards of cleanliness and operational excellence in fast-paced environments.

Professional logistics worker with strong experience in handling and transporting materials. Known for reliability and adaptability in dynamic environments. Excels in collaborative settings and achieving timely results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Loader and Unloader

Fed Ex Ground
11.2023 - 02.2025
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

Data Entry Clerk

Micheals Warehouse
10.2019 - 10.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Production Worker

Walmart Distribution
01.2015 - 10.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Caregiver

Helping Hands Nursing Solutions
12.2012 - 12.2015
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Customer Service Representative

DHL Logistics
02.2012 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Store Manager

Braums Ice Cream And Dairy
02.2010 - 03.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Guest Service Representative

Extended Stay America
09.2007 - 01.2010
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Education

DUNBAR HIGH SCHOOL
Fort Worth, TX
05-1995

Skills

  • Loading efficiency
  • Shipping and receiving
  • Sorting and labeling
  • Shipment processing
  • Pallet jack operation
  • Vehicle loading
  • Workplace cleanliness
  • Proper lifting techniques
  • Unloading proficiency
  • Stacking accuracy
  • Inventory accuracy
  • Warehouse safety

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

Loader and Unloader

Fed Ex Ground
11.2023 - 02.2025

Data Entry Clerk

Micheals Warehouse
10.2019 - 10.2023

Production Worker

Walmart Distribution
01.2015 - 10.2019

Caregiver

Helping Hands Nursing Solutions
12.2012 - 12.2015

Customer Service Representative

DHL Logistics
02.2012 - 01.2015

Store Manager

Braums Ice Cream And Dairy
02.2010 - 03.2014

Guest Service Representative

Extended Stay America
09.2007 - 01.2010

DUNBAR HIGH SCHOOL

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Tomeca Hooper