Tomeckia Walton

 Supervises and directs a security team in a casino environment
 Schedules the activities of a security team ensuring appropriate coverage of the casino property

 Proficient user in Microsoft Word and Excel
 Maintains a computerized logs and reports of incidents involving guests or employees
 Provides Key Control and Radio communications
 Provides guest service
 Verifies gaming machine access; Verifies gaming machine pay outs
 Oversees all aspects of guest and employee safety including crowd control
 Reports employee violations of established policies and procedures
 Controls initial on-scene command during emergency situations
 Ensures training assignments are completed for security officers
 Disseminates information to security staff prior to assuming posts

 Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

 Prepared and submitted reports to keep management informed of security activities and developments.

 Responded swiftly to security incidents and effectively resolved security issues.

 Submitted documentation for weekly payroll, managed schedules, and enforced policies.

 Determine customer needs through careful and active listening skills and identified appropriate guest
service solutions within the casino policies.
 Complete proper paperwork and obtained all necessary information to be entered into CIP report.

 Proficient user in Microsoft Word and Excel
 Responds to emergency situations quickly that may arise.
 Cultivates professional relationships with guest through quick response and dedicated assistance.
 Train new team members on duties while providing support and mentoring.
 Maintain high level of professionalism and calmness with all personnel, even in high-stress situations.
 Communicated effectively with other departments regarding

customer issues.
 Provided excellent and professional service to ensure guest satisfaction.
 Actively engaged in safety drills lead by the director and supervisors.
 Clean work areas during the shift by removing trash, cleaning spills, and pushing up chairs.
 Input information from incidents into Itrack
 Identify issues with guest promptly and notify supervisor upon request
 Volunteer to work additional hours to maintain proper staffing and floor coverage.
 work in dispatch, directing officers to the appropriate department for special detail
 Emergency Medical Response certified- handle medical issues with employees and guest of all ages.

 Greet guest with a big warm smile.
 Prepared hand-written reports to be processed into Itrak by a superior team player.
 Respond to emergency situations quickly.
 Maintained high level of professionalism and calmness with all personnel and guest, even in high-stress
situations.
 Identified issues promptly and notified supervisors immediately
 Clean work area by cleaning spills, removing trash, and pushing up chairs.
 Volunteered to work extra hours for other events and to maintain proper staffing.
 Cultivate professional relationship with guests through dedicated assistance and quick response.
 Trained new team members on various duties.