TOMEE AVERY
Grandview,MO
Summary
Experienced coordinator and analyst skilled in administrative support and customer service. Proven track record of managing company reputation with customers, consistently delivering efficient and accurate results. Demonstrates excellent planning, problem-solving, and communication abilities. Proficient in computer skills and telephone etiquette, with a talent for building strong client relationships. Committed to meeting deadlines and working with multicultural awareness and adaptability. Seeking a position to utilize and enhance these skills.
Overview
13
13
years of professional experience
Work History
Small Business (SMB) Sales Coordinator
Nelson Staffing
08.2024 - Current
- Track pending commercial installations to ensure they are scheduled and installed on time.
- Support sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Develop strong relationships with clients through consistent communication and personalized service.
- Provide exceptional customer service by proactively reaching out to schedule appointments and promptly responding to all inquiries (phone, email, etc.) to answer questions and resolve concerns.
- Partner with the TechOps team to help ensure each customer gets connected in a timely manner.
- Escalate customer concerns and issues to the local TechOps and Sales leadership teams, as needed
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Security Officer PRN
Saint Luke's East Hospital
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Support Analyst
Oracle
10.2022 - 12.2024
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Supported users with software, hardware and network issues.
- Created user accounts and managed access control.
- Installed new hardware and software, patched systems and configured settings.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
Telecom Support Analyst II
SelectQuote
07.2020 - 08.2024
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Used Microsoft Word and other software tools to create documents and other communications.
Highway Maintenance Worker
Missouri Department Of Transportation
05.2019 - 12.2020
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Operated all heavy equipment properly according to employer safety specifications.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Removed snow, ice and debris from roadways after storms to clear major transportation routes.
Technical Support Analyst
Cox Automotive Inc.
07.2018 - 05.2019
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Retained existing clients and developed new business by extending high quality and efficient service.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Adoption Coach / Cerner Consultant
Allied Global Services
03.2017 - 04.2018
- Maintain a broad understanding of Cerner solutions by learning best design practices to answer end user questions regarding new solutions.
- Troubleshoot by actively listening and documenting until issues are made clear.
- Ease the impact of change as much as possible to avoid unnecessary stress to end users.
- Extensively trained new and existing employees.
- Monitored participant workflow and behaviors throughout the training process.
Medical Billing
OptumRx
08.2016 - 05.2017
- Responded and resolved member service inquiries regarding benefits, eligibility and claims, financial spending accounts and correspondence.
- Researched complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.
- Provided education and status of pre-authorization or predetermination requests.
- Met performance goals established for the position in areas of: efficiency, call quality, member satisfaction, first-call resolution, and attendance.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Verified patients' eligibility and claims status with insurance agencies.
Medical Billing
Optum Rx
01.2016 - 01.2017
- Responded and resolved member service inquiries regarding benefits, eligibility and claims, financial spending accounts and correspondence.
- Researched complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.
- Provided education and status of pre-authorization or predetermination requests.
- Met performance goals established for the position in areas of: efficiency, call quality, member satisfaction, first-call resolution, and attendance.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Verified patients' eligibility and claims status with insurance agencies.
Level II Technical Support Representative
Apple Leawood
04.2012 - 05.2014
- Provided Level II technical (Help Desk) support to Apple software support team.
- Advised and assisted in implementation of technology during deployment.
- Provided troubleshooting solutions for computer and/or operating system issues that affect software function.
- Identified and solved technical issues with a variety of diagnostic tools.
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
Education
Some College (No Degree) -
Metropolitan Community College of Business & Technology
Kansas CityLongview Community College
Kansas City, MOHigh School Diploma - undefined
Lee Summit Community Christian School
2009
Skills
- Proficient in Mac and PC systems
- Adept at prioritizing/managing deadlines
- Attention to detail
- Multi-line phone operations
- Excellent communication skills
- Documentation and reporting
- Customer relationship management
- Composed and professional demeanor
- Apple Certified Specialist (ACS)
- Resourceful and reliable worker
- Microsoft Office Systems (Word, Excel, Office)
- Works well under pressure
- Teamwork and collaboration
- Fast learner
Timeline
Small Business (SMB) Sales Coordinator
Nelson Staffing
08.2024 - Current
Support Analyst
Oracle
10.2022 - 12.2024
Security Officer PRN
Saint Luke's East Hospital
03.2022 - Current
Telecom Support Analyst II
SelectQuote
07.2020 - 08.2024
Highway Maintenance Worker
Missouri Department Of Transportation
05.2019 - 12.2020
Technical Support Analyst
Cox Automotive Inc.
07.2018 - 05.2019
Adoption Coach / Cerner Consultant
Allied Global Services
03.2017 - 04.2018
Medical Billing
OptumRx
08.2016 - 05.2017
Medical Billing
Optum Rx
01.2016 - 01.2017
Level II Technical Support Representative
Apple Leawood
04.2012 - 05.2014
High School Diploma - undefined
Lee Summit Community Christian School
Some College (No Degree) -
Metropolitan Community College of Business & Technology
Longview Community College
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