Tomee Phetsisouk

Hardworking Care Specialist with talent for resolving all customer issues involving billing, shipping or product. Organized, effective and always punctual. Demonstrated abilities in handling stressful situations well. Customer-focused Care Specialist in customer service. Talented in successfully providing legendary service using integrity and knowledge. Organized, professional and quickly respond and resolve any complaints. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Supervised team of 30 combat soldiers.
• Collaborated with Platoon in the development combat readiness.
• Decision making in high stress situations.
• Awarded Purple Heart from injuries sustained in combat.

• Veteran's of Foreign War
• Veteran's Affair

I'm currently writing an autobiography on my life experiences; on struggles as an immigrant and life experiences through combat. It was my journal that I kept throughout my life, writing about my daily life growing up. I continue to write my journal to this day, but I decided that I wanted to write a book and publish it. Writing is something I've always enjoyed doing, it helps me reflect on everyday at the end of the day. It's therapy to me and good for the mind, body and soul.