Summary
Overview
Work History
Education
Skills
Timeline
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Tomeika Banks

Decatur,GA

Summary

Driven by a results-focused approach, I excelled at Northside Hospital Atlanta, enhancing event efficiency and customer satisfaction through meticulous coordination and superior service. My expertise in food safety and team leadership, coupled with my hardworking nature and exceptional teamwork skills, significantly contributed to the success of catered events and staff development.

Overview

27
27
years of professional experience

Work History

Catering Assistant

Northside Hospital Atlanta
04.2017 - Current
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Assisted in training new staff, ensuring they met company's standards for excellence in service.

Waitress Trainer

Waffle House
06.1997 - 12.2018
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.

Education

High School Diploma -

Carver High School For Applied Tech/Engineering/Arts
Atlanta, CA
06.1999

Skills

Reliable and punctual

Hard worker

Team worker

Timeline

Catering Assistant

Northside Hospital Atlanta
04.2017 - Current

Waitress Trainer

Waffle House
06.1997 - 12.2018

High School Diploma -

Carver High School For Applied Tech/Engineering/Arts

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Tomeika Banks