Summary
Overview
Work History
Education
Skills
Computer Software Databases
Qualifications Summary
Timeline
Generic

Tomeisha Fisher

Orlando

Summary

Dynamic customer service professional with a proven track record at Humana, excelling in technical troubleshooting and data analysis. Adept at building strong client relationships and resolving issues efficiently, I leverage my organizational skills to enhance service quality and drive customer satisfaction. Committed to continuous improvement and staff training for optimal performance.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Humana
Orlando
05.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.

Sales Rep

Dynasty Vacation
Orlando
03.2021 - 03.2023
  • Sell vacation packages over the phone to qualifying guests.
  • Assist guests with questions about the vacation properties, packages, and procedures.
  • Determine eligibility of Dynasty guests per qualification standards.
  • Meet daily and weekly quotas/goals.
  • Participate in ongoing professional sales training.

Office Administrative

KBI Staffing
Orlando
10.2021 - 05.2022
  • Answering phones and responding to emails.
  • Scheduling appointments and meetings.
  • Coordinating office activities and operations to secure efficiency and compliance to company policies.
  • Supervising administrative staff and dividing responsibilities to ensure performance.
  • Managing general office records, files for jobs, vendors, and other business-related records.
  • Keep inventory of office supplies and place orders when necessary.
  • Keeping track of and updating office databases as needed per policy requirements.
  • Creating and maintaining databases and records for financial, personnel, and other data.
  • Submitting reports, making presentations and proposals as requested.
  • Interfacing with customers to resolve issues or provide information about the company's services.
  • Coordinating office procedures or new computer program training for current and new employees.
  • Assisting in providing front-office team members with the resources and knowledge they require to be proficient in their jobs.
  • Maintaining records of staff meetings.
  • Acting as a liaison between senior management and other corporate divisions such as human resources, marketing, and finance.
  • Being ready and available for any additional duties that may be assigned in the future.

School Receptionist

PCF Academy
Orlando
07.2019 - 06.2020
  • Responds to internal and external customers in a timely, accurate, courteous, and empathetic manner.
  • Assists with the assessment and coordination of various special academic programs; picks up students and organizes groups for testing.
  • Assists teachers with daily attendance in special academic programs and regular classrooms; prepares referrals and all accompanying documentation; prepares, tracks, and files home visit forms.
  • Assists with the placement of new students into special academic programs; distributes copies of placement to homeroom and directing teacher.
  • Enters assessment data into a database and spreadsheet including student name, reading teacher assessment, and placements.
  • Prepare student assessment folders, divides assessment folders into groups and files.
  • Assists directing teacher with taking of daily attendance for special programs.
  • Prepares and assists teachers with daily activities including picking up supplies, making copies, and assisting with report card documentation.
  • Orders and inventories supply and materials as required; inventories materials that are returned.
  • Checks with attendance clerk for entry and withdrawal updates.
  • Helps facilitator prepare materials for teacher faculty meetings; set up notebooks of relevant documentation for facilitator, principal, and assistant principal.
  • Assists with the daily upkeep of designated special program rooms and facilities; keeps working areas organized and neat.
  • Answers the telephone; provides information and assistance; takes/relays messages to appropriate personnel.
  • Monitors and patrols designated areas as required.
  • Operating a variety of machinery, equipment, and tools associated with department activities, include the laminator machine, copy machine, and poster maker.
  • Responsible for attending and keeping up to date on training to ensure skill level in various technologies at the level required to perform in current position.
  • Responsible for timely and accurate information maintain as part of their job responsibilities.

Accounting Assistant

Skyler Corporation Bookkeeping and Tax Service
Orlando
10.2018 - 06.2019
  • Complete tax preparation work using software programs and financial records.
  • Prepare financial statements for small business clients.
  • Payroll processing for small business clients.
  • Prepare monthly and quarterly Sale Tax Returns.
  • Bookkeeping Services using QuickBooks.
  • Gather data and provide financial status updates.
  • Review client contracts.
  • Assist Front Office Administrative staff when needed.
  • Assist with timesheet collection from staff.

Education

Certificate - CNA

Trinity Global College
Orlando, FL
06-2024

High School Diploma -

Light House High
Orlando, FL
05-2005

Skills

  • Data Entry
  • Customer Service
  • Call Center Operations
  • Motivation
  • Organizational skills
  • Multi-tasking
  • Detail oriented
  • Data Analysis
  • Quality Assurance
  • Office administration
  • Staff training
  • Professional telephone demeanor
  • Administrative support
  • Call center procedures
  • Technical troubleshooting
  • De-escalation techniques

Computer Software Databases

  • Microsoft Office
  • Word/Excel/PowerPoint/Outlook
  • QuickBooks

Qualifications Summary

Highly personable Customer Service Professional with over 5 years of experience in clerical, sales, and call-center operations. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and resolving customer service issues. Detail oriented and efficient with strengths in demonstrated organizational skills, customer service and teamwork communication in both written and verbal.

Timeline

Customer Service Representative

Humana
05.2023 - Current

Office Administrative

KBI Staffing
10.2021 - 05.2022

Sales Rep

Dynasty Vacation
03.2021 - 03.2023

School Receptionist

PCF Academy
07.2019 - 06.2020

Accounting Assistant

Skyler Corporation Bookkeeping and Tax Service
10.2018 - 06.2019

Certificate - CNA

Trinity Global College

High School Diploma -

Light House High

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