Summary
Overview
Work History
Education
Skills
COOKING
Timeline

Tom'eka Armstrong

customer service /maufacturing associate
Columbia,TN

Summary

Seasoned Machine Operator offering experience in high-volume assembly line production. Dedicated to rigorous inspection with commitment to follow-through and preventive maintenance. Knowledgeable in use of equipment, tools and CNC logic. Experienced Machine Operator with expertise in creating industrial and automotive components. Efficiently completes assignments and supports production requirements. Flexible in applying technical knowledge to meet diverse maintenance needs. Competent at training new hires in safety standards. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Skilled Production Worker offering [Number] years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Committed [Job Title] with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Production Associate/Machine Operator

Valeo North America
Smyrna, TN
05.2021 - Current
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Maintained quality of product by checking labels, packaging and other factors.
  • Operated machining equipment safely with team of operators.
  • Documented production activity in logs and job tickets.

Manufacturing Technician

Armada Nutrition
Spring Hill, TN
03.2019 - 04.2021
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.

Customer Service Call Center Representative

Warby Parker
Columbia, TN
08.2020 - 10.2020
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Recommended products to customers, thoroughly explaining details.

Production Worker

Magna Seating
Spring Hill, TN
10.2014 - 12.2018
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity.

Office Assistant Specialist

MAURY ELECTRIC
Columbia, TN
02.2011 - 05.2013
  • Developed correspondence letters, memos and emails.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Created detailed expense reports and requests for capital expenditures.

Customer Service Representative

Community Health Systems, CHS
Franklin, TN
04.2003 - 10.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

No Degree -

Columbia State Community College, Columbia, TN

Skills

  • Activity logging and reporting
  • Quality control procedures
  • Operations support
  • Equipment monitoring
  • Safety compliance
  • Assembly and production
  • Equipment operation
  • Manufacturing
  • Machinery operation
  • Forklift Operation
  • Machine Calibration
  • Worksite safety

COOKING

I LOVE TO COOK ,AND I EXCEL AT TRYING NEW DISHES;PASSIONATE ABOUT FINAL TOUCH

Timeline

Production Associate/Machine Operator - Valeo North America
05.2021 - Current
Customer Service Call Center Representative - Warby Parker
08.2020 - 10.2020
Manufacturing Technician - Armada Nutrition
03.2019 - 04.2021
Production Worker - Magna Seating
10.2014 - 12.2018
Office Assistant Specialist - MAURY ELECTRIC
02.2011 - 05.2013
Customer Service Representative - Community Health Systems, CHS
04.2003 - 10.2009
Columbia State Community College - No Degree,
Tom'eka Armstrongcustomer service /maufacturing associate