Tomeka Chrisjohn
Rocky Mount,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
04.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
Assistant Manager
Lucky #2 Fork Mountain Minute Market and Hardware Store
04.2012 - 03.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Paraprofessional
L. I. F. E.'s Academy (Step, Inc.)
06.2006 - 04.2012
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Assistant Manager
Allied Cash Advance
09.2005 - 06.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Administrator
Team Nurse, Inc.
09.2004 - 09.2005
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Director
Smith Mountain Child Care and Learning Center
04.1996 - 08.2003
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Designed individualized learning plans tailored to each student''s unique needs and goals.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Created and updated records and files to maintain document compliance.
Secretary
Congressman Virgil Goode, Jr.
02.1990 - 06.1994
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Certificate - Child Care
Patrick Henry Community College
CNA Certification -
Medical Solutions Academy
01.2019
Certificate, Took computer courses - Business
Patrick Henry Community College
01.1998
Diploma - Business
Franklin County High
01.1993
Skills
- Paperwork Processing
- Scheduling
- Information Security
- Account Updating
- Complaint Resolution
- Office Equipment Proficiency
- Medical Terminology Knowledge
- Prioritization
- Client Relations
- Key Stakeholder Relationship Building
- Conflict Resolution
- Payment Processing
Timeline
Customer Service Representative
UnitedHealth Group
04.2023 - 01.2024
Assistant Manager
Lucky #2 Fork Mountain Minute Market and Hardware Store
04.2012 - 03.2018
Paraprofessional
L. I. F. E.'s Academy (Step, Inc.)
06.2006 - 04.2012
Assistant Manager
Allied Cash Advance
09.2005 - 06.2006
Office Administrator
Team Nurse, Inc.
09.2004 - 09.2005
Assistant Director
Smith Mountain Child Care and Learning Center
04.1996 - 08.2003
Secretary
Congressman Virgil Goode, Jr.
02.1990 - 06.1994
Certificate - Child Care
Patrick Henry Community College
CNA Certification -
Medical Solutions Academy
Certificate, Took computer courses - Business
Patrick Henry Community College
Diploma - Business
Franklin County High
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