Tomeka Fleming
Coral Springs,FL
Summary
Dynamic professional with a proven track record at Regus Management Group, excelling in tenant relations and event planning. Leveraged excellent communication and organizational skills to enhance client engagement and streamline operations. Successfully implemented strategies that increased client satisfaction by 20%, demonstrating adaptability and a commitment to excellence in fast-paced environments.
Experienced with community engagement, member support, and relationship-building. Utilizes strong communication and problem-solving skills to enhance community experiences. Track record of effective conflict resolution and successful event coordination.
Overview
20
20
years of professional experience
Work History
Community Associate
Regus Management Group (561) 448-7595 Elizabeth Saba
6501 Park Of Commerce Blvd Boca Raton Fla 33487
05.2025 - Current
- Assisted in managing daily operations of coworking spaces, ensuring a welcoming environment for clients.
- Supported community events and networking activities, fostering client engagement and collaboration.
- Executed administrative tasks including scheduling meetings and maintaining accurate records for community members.
- Facilitated communication between clients and management to address inquiries and resolve issues promptly.
Lead Medical Esthetician
Beam Aesthetics and Wellness by Dr.Los (954) 807-8916
2219 Wilton Drive Ft. Lauderdale Fl 33310
10.2024 - 02.2025
- Conducted skin assessments to determine appropriate treatment plans for clients.
- Administered a variety of facial treatments and chemical peels tailored to individual skin types.
- Educated clients on post-treatment care and recommended skincare products for optimal results.
- Maintained cleanliness and sanitation standards in accordance with industry regulations and best practices.
- Performed various treatments like Microneedling, Microdermabrasion, Dermaplaning and Xeomin Injections.
- Managed and maintained all Social Media Accounts.
- Maintained our customer data base using Boulevard CRM System.
- Ordered all stock and supplies needed for the MedSpa.
Customer Support Specialist/Sales Advisor
American Queen Voyages Maggie Lee
2400 East Commercial Blvd Ft .Lauderdale Fl 33311
04.2022 - 09.2024
- Responded to customer inquiries, providing accurate information and resolving issues promptly.
- Assisted in navigating software tools for order tracking and account management.
- Documented customer interactions in CRM system, ensuring detailed records for future reference.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Contacting potential and existing customers in order to generate new sales leads.
- Managing booking reservations.
Patient Care Technician
Coral Springs Surgery Center (954) 341-5553 Jessica Lee
967 North University Drive Coral Springs Fl 33071
01.2023 - 03.2024
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily activities, enhancing comfort and care quality.
- Maintained cleanliness and organization of patient areas, ensuring compliance with health standards.
- Collaborated with healthcare team to develop and implement individualized patient care plans.
- Managed the entire stock take for the surgery center.
- Maintained accurate charting for the patients vital signs along with EKG readings.
Medical Assistant/Lead Medical Esthetician
Glick Skin Institute (954) 974-3664 Jody Peterson
3275 North State Rd 7 Margate Fl 33063
01.2014 - 02.2023
- Assisted healthcare providers with patient examinations and treatment procedures.
- Administered medications and vaccinations according to physician directives.
- Managed patient scheduling, ensuring timely appointments and follow-ups.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed consultations for patients before scheduling treatments.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Administered a variety of facial treatments and chemical peels tailored to individual skin types.
- Educated clients on post-treatment care and recommended skincare products for optimal results.
- Maintained cleanliness and sanitation standards in accordance with industry regulations and best practices.
- Assisted the Physician in Dermatologic Surgeries.
- Performed Radiation Treatments on various Skin Cancer Sites.
- Explained benefits of skin care products to clients.
- Created repeat business by developing long-term relationships with regular customers.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Advised clients on proper home-care regimens.
- Hydrafacial, Microneedling and Dermaplaning Certified.
Activities Assistant
The Palms Rehab and Nursing Home (954) 733-5694 Dorothy Bigord
3370 NW 47th Terr Lauderdale Lakes Fl 33319
02.2011 - 01.2014
- Coordinated engaging recreational activities to enhance residents' physical and emotional well-being.
- Developed personalized activity plans based on residents' interests and abilities.
- Collaborated with healthcare staff to ensure activities aligned with therapeutic goals.
- Trained and mentored junior staff in best practices for resident engagement.
- Implemented feedback mechanisms to refine program offerings and improve participation rates.
- Facilitated group exercises and social events, fostering community among residents.
- Managed scheduling of activities, optimizing resource allocation for maximum participation.
- Evaluated program effectiveness through resident feedback and adjusted strategies accordingly.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
District Parts Manager
Disbrow Enterprises (954) 345-8577 Dave Disbrow
2500 Stirling Rd Hollywood Fl 33020
03.2005 - 01.2011
- Managed parts inventory across multiple locations to ensure timely availability and optimal stock levels.
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Coordinated with suppliers to negotiate pricing and delivery schedules, improving cost efficiency of parts procurement.
- Analyzed sales data to identify trends, adjusting inventory strategies to meet changing market demands effectively.
- Fostered relationships with key stakeholders, enhancing collaboration between departments and driving overall performance improvements.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality parts.
- Conducted regular audits of inventory levels, ensuring accurate stock records at all times.
- Streamlined the warranty claims process, resulting in faster resolution times for customers experiencing parts-related issues.
- Provided full knowledge of our product lines to customers Lastec,Tru-Turtf, Toro & John Deer.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Housekeeping Supervisor
Hampton Inn Suites (954) 922-0011 Brezitia
2500 Stirling Rd Hollywood Fla 33020
02.2007 - 04.2010
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Coordinated workflow schedules to optimize resource allocation and efficiency.
- Conducted inspections to maintain quality control and address any discrepancies promptly.
- Collaborated with management to establish performance metrics for housekeeping staff evaluations.
- Resolved customer complaints effectively, improving overall guest satisfaction ratings through attentive service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Education
Paramedical Esthetician -
Boca Beauty Academy
Boca Raton, FL06-2017
Certified Medical Assistant -
School Of Health Careers
Lauderdale Lakes, FL01-2001
Nursing PCT TECH -
Atlantic Technical College
Pompano Beach, FL06-1997
Coconut Creek High School
Coconut Creek, FL06-1996
Skills
- Data entry
- Invoice processing
- Schedule management
- Payment processing
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Professionalism
- First aid certification
- Behavioral health
- Mental health assessment
- Patient assessment
- Event planning
- Treatment Planning
- EMR / EHR
- Medical software
Timeline
Community Associate
Regus Management Group (561) 448-7595 Elizabeth Saba
05.2025 - Current
Lead Medical Esthetician
Beam Aesthetics and Wellness by Dr.Los (954) 807-8916
10.2024 - 02.2025
Patient Care Technician
Coral Springs Surgery Center (954) 341-5553 Jessica Lee
01.2023 - 03.2024
Customer Support Specialist/Sales Advisor
American Queen Voyages Maggie Lee
04.2022 - 09.2024
Medical Assistant/Lead Medical Esthetician
Glick Skin Institute (954) 974-3664 Jody Peterson
01.2014 - 02.2023
Activities Assistant
The Palms Rehab and Nursing Home (954) 733-5694 Dorothy Bigord
02.2011 - 01.2014
Housekeeping Supervisor
Hampton Inn Suites (954) 922-0011 Brezitia
02.2007 - 04.2010
District Parts Manager
Disbrow Enterprises (954) 345-8577 Dave Disbrow
03.2005 - 01.2011
Paramedical Esthetician -
Boca Beauty Academy
Certified Medical Assistant -
School Of Health Careers
Nursing PCT TECH -
Atlantic Technical College
Coconut Creek High School