Tomeka Fontenot
Summary
Knowledgeable agent with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level agent position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Agent
Focus Services Inc.
06.2022 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
Leasing Agent
Dependable Resources
05.2013 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
Supervisor for Patient Services
Aramark
03.2020 - 02.2022
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Supervisor for Transportation Company
L & L Transportation
03.2014 - 03.2020
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Achieved daily preparation for vehicle inspections prior to travel.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Earned and maintained necessary certifications.
- Documented and reported mechanical issues to appropriate service personnel.
- Transported patients and clientele using [Type] and [Type] vehicles between medical facilities.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
Education
Associate of Applied Science - Process Operator
Lamar Institute of Technology
Beaumont, TX12.2013
GED -
Westbrook High School
Beaumont, TX11.1996
Skills
- Negotiation
- Coordination
- Persuasion
- Technical Support
- Promote Services
- Microsoft Office
- Judgment and Decision-Making
- Strong Communication Abilities
- Customer Complaint Resolution
- Active Listening
- Customer Service
- Time Management
- Microsoft Excel
- Closing Sales
- Microsoft Outlook
- Speaking
Timeline
Agent
Focus Services Inc.
06.2022 - Current
Supervisor for Patient Services
Aramark
03.2020 - 02.2022
Supervisor for Transportation Company
L & L Transportation
03.2014 - 03.2020
Leasing Agent
Dependable Resources
05.2013 - Current
Associate of Applied Science - Process Operator
Lamar Institute of Technology
GED -
Westbrook High School
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