Tomeka Hodge
CLEVELAND HEIGHTS,OH
Summary
Dynamic professional with a proven track record, adept in packaging and labeling, and exceptional at fostering team collaboration. Streamlined workflows to enhance efficiency and reduced claim processing errors by meticulous attention to detail. Known for outstanding professionalism and a goal-oriented mindset, adept at managing high-stress situations and improving client relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
10.2024 - 11.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Commercial Lines CSR
Oswald Companies
10.2022 - 02.2024
- Streamlined workflow for increased efficiency with thorough documentation of all communication.
- Utilized advanced software tools to efficiently manage client data and policy information, enabling quick response times and accurate recordkeeping.
- Reduced errors in policy documents by meticulously reviewing and verifying information before submission.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Certified Peer Support Specialist
Mommy and Me Too Inc,
04.2018 - 11.2021
- Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
Insurance Claims Specialist
Medical Mutual of Ohio
02.2000 - 06.2013
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Education
High School Diploma -
Crossroads Christian High School
6000 Memphis Ave. Cleve. OH, 4411406-1996
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Professionalism and work ethic
- Goal-oriented mindset
- Claims processing
- Verbal communication
- Peer advocacy
- Mental health awareness
- Stress reduction
Certification
I am licensed in Property and Casualty Insurance
Timeline
Warehouse Associate
Amazon
10.2024 - 11.2024
Commercial Lines CSR
Oswald Companies
10.2022 - 02.2024
Certified Peer Support Specialist
Mommy and Me Too Inc,
04.2018 - 11.2021
Insurance Claims Specialist
Medical Mutual of Ohio
02.2000 - 06.2013
High School Diploma -
Crossroads Christian High School
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