Tomeka Lockett
Charlotte,NC
Summary
Dynamic professional representative with extensive experience and a strong commitment to delivering exceptional results. Proven ability to collaborate effectively within teams while adapting to evolving needs, ensuring reliability and success. Expertise in communication, problem-solving, and customer relations drives impactful outcomes, complemented by a proactive approach and integrity that foster lasting professional relationships. Seasoned sales professional adept at enhancing customer satisfaction and supporting sales operations, recognized for adaptability and a results-driven mindset.
Overview
6
6
years of professional experience
Work History
Sale Representative II
CVS Pharmacy
04.2025 - Current
- Enhanced customer satisfaction through effective communication and problem resolution.
- Exceeded monthly sales targets through persistent outreach and persuasive sales techniques.
- Collaborated with healthcare professionals to provide optimal patient care services.
- Collaborated with team members to achieve monthly sales targets.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Managed customer inquiries and resolved issues promptly, ensuring positive experiences throughout the sales process.
Provider Services Representative
LiveOps
08.2024 - Current
- Managed provider inquiries, ensuring timely responses and resolution of issues.
- Processed medical claims efficiently, ensuring compliance with industry standards and regulations.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
TurboTax Product Expert
Working Solutions
12.2023 - 01.2025
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Established strong relationships with clients, providing prompt support and guidance on any product-related concerns or inquiries.
Case Manager
Tranzact
09.2022 - 01.2024
- Coordinated client assessments and developed individualized service plans to address specific needs.
- Facilitated communication between clients and service providers to streamline support processes.
- Implemented best practices in case management to enhance service delivery efficiency.
- Trained new staff on case management protocols and organizational policies for consistent practices.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Chat Specialist
Monzo Bank
04.2020 - 07.2022
- Resolved customer inquiries through live chat, enhancing user experience and satisfaction.
- Analyzed chat interactions for quality assurance, ensuring adherence to company standards and best practices.
- Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions.
- Maintained up-to-date knowledge on company products, services, policies, and procedures to provide accurate information during chat sessions.
- Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.
Education
Advertising/Graphic Design
Art Institute of Pittsburgh
08.2015
Skills
- Customer service
- Healthcare vocabulary
- Customer-focused technical assistance
- Office management expertise
- Effective communication
- Effective time management
- Strategic leadership
- Information gathering
- Research and investigations
- Digital design expertise
- Experience with Salesforce
- Proven sales expertise
- Medical claims processing
- Thorough documentation review
- Hospitality operations experience
Timeline
Sale Representative II
CVS Pharmacy
04.2025 - Current
Provider Services Representative
LiveOps
08.2024 - Current
TurboTax Product Expert
Working Solutions
12.2023 - 01.2025
Case Manager
Tranzact
09.2022 - 01.2024
Chat Specialist
Monzo Bank
04.2020 - 07.2022
Advertising/Graphic Design
Art Institute of Pittsburgh