Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomeka Washington

2443 Summer Meadow Court,NC

Summary

Dynamic Operations Supervisor with a proven track record at IQor, enhancing team productivity through effective training and development. Skilled in quality assurance and operational leadership, I successfully reduced employee turnover and improved customer satisfaction by streamlining processes and fostering a collaborative work environment.

Overview

21
21
years of professional experience

Work History

Operations Supervisor

IQor
03.2008 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.

Teller Manager

Bank of America
02.2005 - 10.2007
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Pursued new retail and commercial account growth to enhance bank's market position.
  • Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
  • Evaluated success indicators such as productivity levels or sales targets after introducing process improvements for recordkeeping purposes.
  • Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
  • Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
  • Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
  • Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
  • Ensured a professional and welcoming atmosphere at all times by maintaining a clean, organized workspace and promoting adherence to dress code standards among staff members.
  • Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
  • Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
  • Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
  • Contributed to the achievement of branch sales goals through targeted marketing efforts focused on attracting new customers while retaining existing clientele.
  • Prepared detailed reports on branch activities, performance metrics, and other relevant data for presentation to senior management during periodic review meetings.
  • Collaborated with other banking departments to ensure seamless integration of products, services, and customer interactions across all touchpoints.
  • Performed teller, personal banker and auditing functions during high-volume business periods to offer expeditious service to customers.

Education

Bachelor of Arts - Music Business

Wingate University
Wingate, NC
05-2004

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Employee development
  • Customer relations
  • Operational leadership
  • Quality assurance
  • Root-cause analysis
  • KPI tracking
  • Multitasking and organization

Timeline

Operations Supervisor

IQor
03.2008 - Current

Teller Manager

Bank of America
02.2005 - 10.2007

Bachelor of Arts - Music Business

Wingate University

Similar Profiles

CREATE PROFILE