Tomeka Wells
Nashville,USA
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director Of Operations
Hampton Inn Capital View
03.2022 - Current
- Manage daily operations of Banquet&Catering, Rooftop Bar,Breakfast Restaurant,Housekeeping
- Manage 30 employees incurring 2 managers and 1 Supervisor
- Scheduling
- Recruiting
- P&L
- Financials
- Yearly Performance Reviews
- Guest Satisfaction
- Budget
- Streamlined operational workflows, enhancing efficiency across departments.
- Established performance benchmarks, driving accountability and continuous improvement among staff members.
Housekeeping Manager
Fieldhouse Jones
06.2019 - 03.2022
- Manage all day to day operations. Opened the property in June 2019.
Dual Hiring Manager
Boltons Hot Chicken/Riddim N Spice
01.2020 - 02.2022
- Streamlined hiring processes to enhance candidate experience and reduce time-to-fill metrics.
- Developed and implemented training programs for new hiring team members, fostering a culture of continuous improvement.
- Collaborated with leadership to define organizational staffing needs and develop strategic recruitment plans.
- Utilized applicant tracking systems to manage candidate pipelines and ensure compliance with hiring policies.
Assistant Housekeeping Manager
Museum Hotels
11.2018 - 05.2019
- Managing all day to day operations of housekeeping. Open/Close department, manage productivity. Proper scheduling of employees.
Housekeeping Manager
Kentucky Downs Casino
01.2018 - 10.2018
- Responsible for operating housekeeping. Managed 21 employees three shifts including overnight. Payroll, invoices, staff meeting, hiring, schedule, inventory.
Manager on Duty (MOD)/ Housekeeping Supervisor
Holiday Inn Capital
06.2012 - 12.2017
- Responsibilities
- MOD- oversee all departments
- Open/close department, process invoices. Train and motivate employees, inspect guest rooms, monitor productivity of laundry and public space, assist in hiring process. Monitor laundry for productivity, conduct daily pre-shift meetings, manage day to day activities including schedule changes as forecast updates. order supplies, process weekly payroll ADP, attended department head meeting in absence of Executive Housekeeper, Knowledgeable in Manager on Duty shifts.
- Skills Used process invoices, and balance checkbook, process weekly payroll
Housekeeping Supervisor
Marriott
03.2010 - 05.2012
- Open and close housekeeping. Make sure all company policies are being followed. Communicate efficiently with engineering department. Inspect rooms to make sure marriott standards of cleanness. Discernment report, inventory, assist in hiring.
Executive Housekeeper
Candlewood Suites
08.2007 - 02.2010
- Inventory, monitor budget, hiring, inspect rooms. Open and close housekeeping department. Responsible for the day to day operations of the department. Knowledgeable in OSHA standards, attended all QA inspections, conduct daily meetings
Education
High school diploma -
Skills
- Opera PMS, ADP payroll, checkbook, invoice processing, customer service oriented, currently in school to learn Spanish (10 years)
- Housekeeping Management
- Laundry
- Front Desk
- Residential Cleaning
- Guest Services
- Assistant Manager Experience
- Management
- Supervising Experience
- Leadership
- Property Management
- Budgeting
- Supervising experience
- Guest services
- Front desk
- Customer service
- Quality assurance
Certification
- Servsafe Certified
- September 2023 to September 2028
Timeline
Director Of Operations
Hampton Inn Capital View
03.2022 - Current
Dual Hiring Manager
Boltons Hot Chicken/Riddim N Spice
01.2020 - 02.2022
Housekeeping Manager
Fieldhouse Jones
06.2019 - 03.2022
Assistant Housekeeping Manager
Museum Hotels
11.2018 - 05.2019
Housekeeping Manager
Kentucky Downs Casino
01.2018 - 10.2018
Manager on Duty (MOD)/ Housekeeping Supervisor
Holiday Inn Capital
06.2012 - 12.2017
Housekeeping Supervisor
Marriott
03.2010 - 05.2012
Executive Housekeeper
Candlewood Suites
08.2007 - 02.2010
High school diploma -
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