Tomeka Wilson
Memphis,TN
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at FedEx in fast-paced environments. Proven track record in customer service and teamwork, enhancing customer experiences and driving sales growth. Adept at training staff and optimizing operations, ensuring compliance with standards while fostering a collaborative atmosphere.
Overview
11
11
years of professional experience
Work History
Customer Trade
FedEx
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Worker
Methodist Healthcare
04.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels by conducting regular stock checks and replenishing shelves.
- Operated point-of-sale systems accurately and efficiently for customer transactions.
- Trained new staff on store policies, procedures, and customer service standards.
Correctional Officer
Shelby County Government
01.2021 - 03.2023
- Supervised daily inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks to maintain safety and prevent contraband entry.
- Responded to emergencies by implementing crisis intervention strategies effectively.
- Managed inmate classifications and housing assignments based on behavioral assessments.
Assistant Manager
Taco Bell
03.2017 - 12.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Burger King
08.2014 - 02.2017
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained staff on operational procedures and customer service best practices.
- Managed inventory levels to reduce waste and optimize stock availability.
- Streamlined workflow processes, enhancing team efficiency during peak hours.
Education
High School Diploma -
Kirby High School
Memphis, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Verbal communication
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Languages
English
Full Professional
Timeline
Customer Trade
FedEx
08.2024 - Current
Retail Worker
Methodist Healthcare
04.2021 - Current
Correctional Officer
Shelby County Government
01.2021 - 03.2023
Assistant Manager
Taco Bell
03.2017 - 12.2020
Assistant Manager
Burger King
08.2014 - 02.2017
High School Diploma -
Kirby High School