Tomekia Benson
Marion,IA
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Overview
7
7
years of professional experience
Work History
Hybrid Clinical Assistant
City Of Milwaukee Health Department
Milwaukee, WI
06.2023 - 02.2024
- Verified client eligibility by confirming personal identification, income, and residency, ensuring adherence to program policies
- Coordinated client registration and appointment scheduling, delivered telephone support, and upheld data accuracy
- Performed health screening assessments, such as recording height and weight, and provided clients with appropriate referral and service information
- Answered phones and responded to inquiries from clients or family members.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
Certified Nursing Assistant
Froedtert Hospital
Wauwatosa, WI
07.2019 - 07.2023
- Provided thorough care for patients with acute conditions, managing critical situations and contributing to the stabilization of their health
- Assisted in preoperative and postoperative care, supporting patient recovery and facilitating positive health outcomes
- Completed specialized training in telemetry, skillfully implementing isolation protocols and accurately monitoring patient vital signs
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Remote Senior Customer Support Specialist
Tegria
Madison, WI
02.2021 - 04.2023
- Provided customer service and technical support for customers via phone, email, and chat.
- Answered a large volume of calls every day with a positive attitude and focused on customer satisfaction. (60-80 calls daily)
- Participated in team meetings providing updates on progress towards goals or objectives set forth.
- Responded proactively and positively to rapid changes.
- • Documented customer interactions comprehensively, improving issue resolution processes and service quality.
Hybrid Community Health Worker
City Of Milwaukee Health Department
Milwaukee, WI
07.2020 - 07.2021
- Addressed a significant number of COVID-19 inquiries and concerns, ensuring accurate information dissemination and community support
- Maintained precise client records and managed appointment coordination, facilitating efficient service provision
- Delivered critical health guidance, focusing on quarantine procedures and symptom tracking in compliance with public health protocols
- Participated in outreach activities such as health fairs or community events.
- Assisted clients with referrals to appropriate community resources.
Certified Nursing Assistant
Stowell And Associates
Milwaukee, WI
08.2018 - 06.2019
- Delivered comprehensive care support, including assistance with daily living activities and medication reminders, while managing transportation logistics for client medical appointments to maintain health regimen compliance
- Ensured a sanitary and safe environment through thorough cleaning and sterilization of equipment, effectively minimizing infection risks in line with established infection control standards
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Observed clients for any changes in their physical or mental condition.
Hospice Aide/CNA
Horizon Home Care Hospice
Milwaukee, WI
04.2017 - 05.2018
- Delivered empathetic patient care by assisting with nutritional needs and administering medications, maintaining precise records of intake and output
- Monitored patient health variations and communicated observations to the Hospice Nurse, aiding in consistent care and prompt response to health alterations
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
Education
Associate degree - Medical Office Management
Kaplan University
Milwaukee, WI01.2015
Dental Assistant Diploma - Dental Assistant
Kaplan College
Milwaukee, WI01.2008
High School Diploma - General Studies
Continental Academy
Miami Lakes, FL01.2007
Skills
- Multi-Tasking
- Data Entry
- Detail-Oriented
- CRM
- Remote Access Software
- Epic
- Insurance Verification
- Troubleshooting
- ServiceNow
- Electronic Medical Record (EMR)
- Professional Telephone Demeanor
- Problem-Solving
- Meticulously organized
- Time management
- Scheduling
- Microsoft Offices
Timeline
Hybrid Clinical Assistant
City Of Milwaukee Health Department
06.2023 - 02.2024
Remote Senior Customer Support Specialist
Tegria
02.2021 - 04.2023
Hybrid Community Health Worker
City Of Milwaukee Health Department
07.2020 - 07.2021
Certified Nursing Assistant
Froedtert Hospital
07.2019 - 07.2023
Certified Nursing Assistant
Stowell And Associates
08.2018 - 06.2019
Hospice Aide/CNA
Horizon Home Care Hospice
04.2017 - 05.2018
Associate degree - Medical Office Management
Kaplan University
Dental Assistant Diploma - Dental Assistant
Kaplan College
High School Diploma - General Studies
Continental Academy
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