To'Mekia Brewer
LaGrange,Ga
Summary
Dynamic Client Service Coordinator with a proven track record at InterCall, excelling in financial reporting and client relationship management. Adept at implementing customer retention strategies, I consistently achieved high satisfaction rates while leading cross-functional teams to enhance service delivery and drive sales growth. Strong attention to detail and effective communication skills ensure optimal client engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Access Representative
WellStar Health Systems
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Greeted and assisted patients with check-in procedures.
Client Service Coordinator
InterCall/West Corporation/Intrada
01.2010 - 08.2023
- Completed trend reporting and financial forecasting.
- Responsible for managing the overall relationship with their clients.
- Worked closely with different teams within the company to identify new leads and potential clients.
- Worked to coordinate with customer support, marketing, and product development teams to ensure that client needs are met efficiently.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Implemented strategies aimed at improving customer retention rates and increasing overall sales.
- Created detailed project plans outlining timelines, objectives, milestones and resources required.
Account Manager
InterCall
01.2008 - 01.2010
- Conduct research on billing, payments, and credits.
- Provided technical assistance during product demonstrations or presentations.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Developed strategies to increase revenue from existing accounts.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Renewed existing accounts by building relationships with clients.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Prepared monthly financial statements for each account.
Customer Service Representative
InterCall
03.1998 - 01.2008
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers about potential service upgrades, new services and account changes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Implemented innovative methods for streamlining the customer service process.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided accurate information about products and services to customers.
- Developed strong customer relationships to encourage repeat business.
Remote Medical Coder
SCT Prep Academy
01.2018 - 12.2020
- Review electronic medical records and assign appropriate medical codes.
- Maintain productivity rate of over 150 claims reviewed per day.
- Maintained a minimum 95% accuracy on monthly audits.
Pharmacy Technician
The Kroger Company
01.2016 - 08.2020
- Comply with all regulatory guidelines and expectations.
- Verify patient demographics and insurance.
- Processed prescription orders using pharmacy management software to enhance workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Medical Biller/Coder
EMS Consulting
09.2021 - 08.2022
- Support patients by establishing accounts within the required systems.
- Completed required billing to insurance companies and government programs where patient had coverage.
Education
High School Diploma - Remote Medical Coder
SCT Prep Academy
Jonesboro Ga01.2020
Skills
- Financial Reporting and Forecasting
- Client relationship management
- Trend reporting
- CRM documentation
- Billing and coding
- Regulatory compliance
- Project management
- Sales strategies
- Effective communication
- Customer Service
- Knowledge of pharmacy technician processes
- Microsoft Office Suite (Word, PowerPoint, Excel)
- CPT, ICD-10-CM and HCPCS coding protocols
- Knowledge of insurances; United Health Care, Medicaid, Medicare, Blue Cross Blue Shield, Tricare
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- EMR
- Payment processing
- Medical billing
- Health insurance knowledge
- Registration and scheduling
Certification
- PTCB Certified
- Certified Professional Coder, Completed 12/31/20
- AAPC American Academy of Professional Coders
References
References available upon request.
Skills Technical
- Microsoft Office Suite (Word, PowerPoint, Excel)
- CPT, ICD-10-CM and HCPCS coding protocols
- Knowledge of insurances; United Health Care, Medicaid, Medicare, Blue Cross Blue Shield, Tricare
Timeline
Patient Access Representative
WellStar Health Systems
04.2024 - Current
Medical Biller/Coder
EMS Consulting
09.2021 - 08.2022
Remote Medical Coder
SCT Prep Academy
01.2018 - 12.2020
Pharmacy Technician
The Kroger Company
01.2016 - 08.2020
Client Service Coordinator
InterCall/West Corporation/Intrada
01.2010 - 08.2023
Account Manager
InterCall
01.2008 - 01.2010
Customer Service Representative
InterCall
03.1998 - 01.2008
High School Diploma - Remote Medical Coder
SCT Prep Academy
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