Tomekie Crowder
Temple,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (WFH)
SMI
09.2020 - 10.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed complaint resolution processes, enhancing customer loyalty through effective communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Also contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
Verifier Shipping/Receiving Lead
Saddle Creek Corporation
08.2018 - 03.2020
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Lead team of 2 employees unloading, sorting, packaging, palletizing and shipping up to 11-13 trucks load per day.
- Orchestrated routing by producing accurate shipping documentation and package labels. Each label identified verifier printing label (650-1200 labels per day)
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Pulled, verified and packaged items for shipment.
- Held responsibility for both profits and losses of business.
Material Handler
Printpack
09.2013 - 08.2017
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Demonstrated and applied product knowledge of company SKUs.
- Performed cycle counts and inventory control to accurately track product levels.
- Monitored production schedule to keep proper amount of inventory on hand for 7 Slittler Operators & Machines.
- Transported inventory items to appropriate locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
Assembly Line Team Leader
JAC Products Inc.
02.2012 - 08.2013
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Checked production goods and reported deficiencies.
- Reported machine and equipment malfunctions.
- Supervised 7 workers and coordinated daily work activities.
- Assigned and oversaw daily production schedules to 7 workers.
- Filed all documentation correctly and efficiently.
Education
High School Diploma -
Carrollton High School
Carrollton, GA05.2005
Skills
- Materials inspections
- Shipping & Receiving Clerk
- Inventory auditing
- Verifier Inbound/Outbound
- Quality Control
- Certified ForkLift Operator:
- Load & Unload Trailers
- Team Leader
- Assembly Line
- Microsoft Office/Word/Excel/Powerpoint
- Warehouse Specialist
- Customer Service Representative
- SAFTEY
- Machine Operator
- Phone Operator/Call Specialist
- Well organized/Prompt
- WFH 4 years
Accomplishments
- Lead 2 Team Members 2019
- Supervised team of 7 staff members 2012
- 9th Grade Literature Award 2005
- B.E.S.T 2005
- Who's Who Among high school Students
- Band Awards 2005
Timeline
Customer Service Representative (WFH)
SMI
09.2020 - 10.2024
Verifier Shipping/Receiving Lead
Saddle Creek Corporation
08.2018 - 03.2020
Material Handler
Printpack
09.2013 - 08.2017
Assembly Line Team Leader
JAC Products Inc.
02.2012 - 08.2013
High School Diploma -
Carrollton High School