TOMELA WRIGHT
Greenbelt,MD
Summary
Resourceful Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Freelacer
08.2023 - Current
- Worked on behalf of several small businesses assisting with tasks to strategically grow their businesses through digital marketing
- Created and implemented social media plans
- Created digital presence
- Customer Engagement
- Sales campaign execution
- Funnel creation & execution
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Government Account Manager
CTI
03.2022 - 07.2023
- Management of overall contract and task order execution for Major Accounts assigned.
- Acted as lead for implementations and tracking orders through entire process from build to delivery, installation, and training, and providing Agencies with status updates throughout process.
- Participated in and helped facilitate regular meetings with Federal Agencies, CTI’s internal team, and suppliers, ensuring thorough communication with all stakeholders at all stages of each deployment
- Maintained ongoing customer satisfaction.
- Presented information in clear and engaging manner to various audiences including clients, stakeholders, and internal teams by displaying confidence, poise, and excellent verbal communication skills.
- Contributed to ongoing improvement of processes to allow for smooth execution of deployments and improved efficiencies across departments and project team members.
- Assisted in organizing and coordinating timelines, details and team tasks using project management software.
- Scheduled and attended meetings with existing customers on monthly or quarterly basis.
- Prepared meeting agendas, meeting notes, and follow up on action items.
- Assisted in preparing reports for contract deliverables.
- Acted as first point of contact for customers, support account management team with maintaining relationships, client communication.
- Assisted in pursuit of new business opportunities and foster organic growth on existing contracts through understanding client needs, defining value proposition, and technical solutioning.
- Coordinated marketing activities, including, but not limited to, networking events, industry days, and conferences to meet with customers and potential teaming partners.
- Partnered with CTI’s bid and capture team on proposal development and submissions.
Government Account Manager
Verizon Enterprise
01.2019 - 10.2021
- Manage overall account relationship for one of the most strategic federal government agencies.
- Serve as Single Point of Contact (SPOC) and provide direct interface for daily operational and customer service support.
- Manage complex tasks and routinely use non-standard procedures to resolve issues.
- Create weekly and monthly customized reports as needed.
- Complete face to face trainings and webinars to ensure federal government SPOC's are aware of newly added updates in the online portal.
- Partner with federal account managers, government project and deployment management teams for various projects.
- Responsible for defining, planning, implementing, and closing out all projects directly related to account issues.
- Pro-actively audit accounts to ensure accurate set up according to contractual requirements and deliverables.
- Collaborate with implementation team to periodically review and update EWI Profiles for accounts.
- Audit implementation process to ensure accuracy of new and updated purchase orders.
- Maintain monthly account receivables by partnering with the Federal
- Customer Financial Services Team.
- Partner with internal departments to enhance the overall Quality of service to Government customers.
- Assist internal specialists with various billing issues and system questions.
- Serve as point of contact for the FBI/DOJ contract price plan related issues within DOJ GAE Team and Offline Coordinators.
- Appointed as primary point of contact to manage and maintain service levels within Workflow Manager for DOJ/DHS global enterprise advisor team.
- Serve as backup resource for various DOJ/DHS accounts to ensure team goals were met and exceeded.
- Appointed as primary point of contact by management for escalated calls and department issues.
- Lead conference calls with internal and external customers to review monthly billing, resolve any outstanding issues and troubleshoot device and network issues
Account Coordinator
Lionel Henderson
03.2016 - 09.2018
- Educated clients on National Flood Insurance Program Policies
- Enrolled customers in necessary policies based on demographic data and requirements.
- Develop recovery partnerships with community stakeholders and assess their capacity to implement structural or non-structural post-disaster projects with major milestones, and description of desired outcomes, in support of State or local recovery efforts.
- Identify and coordinate with customers and underwriting, on recovery planning efforts.
- Develop recovery partnerships with community stakeholders and assess their capacity to implement structural or non-structural post-disaster projects.
Education
Bachelor of Arts - Business Management
American Intercontinental University
Atlanta, GA04.2006
Skills
Account
- Sales Development
- Project Management Certified
- Account Servicing
- Client Relationship Management
- Account Management
- Multitasking
- Performance Metrics
- Process Improvement
- B2B Sales
- SCRUM Certified/Agile
- Resource Allocation
Certification
Project Management Professional - (PMI)
Certified Scrum Master- (Scrum Alliance)
Digital Marketing Google
.
Timeline
Virtual Assistant
Freelacer
08.2023 - Current
Government Account Manager
CTI
03.2022 - 07.2023
Government Account Manager
Verizon Enterprise
01.2019 - 10.2021
Account Coordinator
Lionel Henderson
03.2016 - 09.2018
Bachelor of Arts - Business Management
American Intercontinental University
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