Tomesha Robins
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Office Technology Specialist
Publix
04.2023 - Current
- Working with various business areas to analyze their requests for computing hardware, software and/or access to various systems (LAN, Active Directory, Host, UNIX, SAP, etc.)
- Management of 50+ requests weekly for computing hardware, software and/or access to various systems through the request process life cycle
- Documented system procedures, maintained detailed records, and generated reports for performance analysis
- Implemented and managed software deployments and upgrades, adhering to security protocols
Implementation Analyst
JP Morgan Chase
Plano, TX
09.2022 - 11.2022
- Led data analysis initiatives, completing projects on time and exceeding performance metrics.
- Mapped and optimized processes, ensuring alignment with organizational objectives.
- Facilitated user acceptance testing (UAT) and provided critical support for project management.
- Managed data migration, ensuring accuracy and integrity throughout the process.
- Conceived and developed analytical models, contributing to data-driven decision-making processes.
Data Entry Clerk
New American Funding
Carrollton, TX
06.2021 - 06.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Ensure accurate, up-to-date, and consistent information entry across all platforms.
- Exceeded quota of 40-50 files per day to support team productivity.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Implement quality control measures to maintain data integrity and reliability.
Technician Specialist
Asurion
McKinney, TX
07.2020 - 06.2021
- Conducted technical diagnostics and executed effective repair solutions for hardware and software issues.
- Managed multiple projects simultaneously in a fast-paced environment, consistently delivering high-quality work.
- Implemented preventive maintenance procedures, minimizing system downtime.
- Managed equipment calibration and ensured compliance with industry standards.
- Maintained meticulous inventory records and enforced quality assurance measures.
Education
Information Technology
MyComputerCareer
Bachelor of Science - Psychology
Texas A&M University - Commerce
Commerce, TXAssociate of Science - Psychology
Paris Junior College
Skills
- Detail-Oriented
- Organization
- Multitasking
- Problem-Solving
- Troubleshooting
- Communication
- Collaboration
- Independence
- End-user support
- Some LMS (Canvas)
Timeline
Office Technology Specialist
Publix
04.2023 - Current
Implementation Analyst
JP Morgan Chase
09.2022 - 11.2022
Data Entry Clerk
New American Funding
06.2021 - 06.2022
Technician Specialist
Asurion
07.2020 - 06.2021
Information Technology
MyComputerCareer
Bachelor of Science - Psychology
Texas A&M University - Commerce
Associate of Science - Psychology
Paris Junior College
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