Tom Hall - Certified ScrumMaster®
Douglasville,GA
Summary
Team- oriented leader with over 25 years in Agile Leadership, Delivery, Technology, Consulting and Sales with IBM, AT&T, Financial Services, Real Estate/Investments and Retail.
Active member of the Agile community and Scrum Alliance with a fresh perspective and excitement related to this world reaching philosophy. Agile skilled in Scrum, Kanban, XP, Sprint facilitation and impediment removal resulting in solid Scrum team frameworks and exceptionally improved efficiency while exceeding client expectations and SLAs.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Agile Delivery Manager
IBM
01.1997 - Current
- Licensed to Lead and Hire in Agile groups
- Agile team met or exceeded all agreed upon client SLA's, assisted with establishing performance metrics - process strategy development
- Lead Agile team of 50+ AR associates - managing over $2m in workforce payroll
- Working closely with Agile leaders, built first NA/Onshore Billing team and lead them in skill development and process creation/improvement. Created/implemented A-Z training platform/processes
- Created Agile evaluation process with lead team to address concerns and performance improvement
- Facilitated daily scrum collaborations w/weekly team/process review to foster team development, motivation and ensuring career advancement - converted 9 Sub Ks to LT Supplemental by 3Q 2022
- Facilitated scrum collaborations with client leadership to provide hands-on assistance, share information proactively and troubleshoot process needs.
- Single point of contact with team and senior leadership, as well as Manpower through effective communication on key deliverables and Procurement for GRB/PO identification, approval, renewal and conversion
- Worked closely with Agile teams and Operations Management to ensure quality reporting and to build highly effective measurements and reward systems based on data analytics
- With Agile leadership structured and lead BPO Co Pay Assistance billing program - ground up
- Created Agile processes, training, leadership structure to hit required client metrics, SLAs
- Responsible for weekly labor review/approval
- Strong foundational knowledge of Trustworthy AI Ethics as Associate leader, Product Manager and Machine Learning Specialist
Leadership Development Consultant
Innate Investment Group, Primerica, Scotts, Kroger
07.2009 - 09.2021
- Facilitated educational workshops to spearhead employee training on available tools and optimal strategies.
- Collaborated with business leadership to set training objectives.
- Aligned strong Agile partnerships with contractors, marketing, realtors, investors, homeowners and purchasers to increase collaboration and outcomes
- Regular scrum review of strict timeline and scope of work adherence
- Close customer and stakeholder focus to ensure seamless project delivery
- District Manager, team builder, talent acquisition leader - Primerica Financial Services
- Quota (team): $20-50k mo. / attained average of 75-90%
- Quota (team): 10-25 new associates mo. / attained 100%
- Facilitated daily scrums to provide solutions to peoples financial challenges
- Acquire, train and develop new associates & team leaders - Financial plan analysis and development for private sector
- Daily/weekly collaboration with product owners to manage inventory by stocking shelves and rotating cooler back stock.
- Contributor to Zebra transition with daily scans and BOH management.
- Receive, break down and process perishable inventory trucks
- Achieved recognition from store management for multiple consecutive weeks of top SUGO (Suggestive ordering) as top SUGO store in District 6
- Customer acquisition and retention for residential and commercial customers
- Professional turf and landscape expert specializing in top quality customer service
- Daily scrums for safety inspections to vehicle and equipment maintenance
- Outstanding customer service to obtain, maintain and sustain customer retention levels, while providing timely resolution of all customer service standards
- Maintaining appropriate inventory levels and proper chemical usage for applications
Education
Certified ScrumMaster® - ScrumMaster
Skillbook Academy
Denver04.2023
Skills
- Agile Team Building / Leadership
- Communication and Collaboration
- Agile Growth Strategies
- Kanban / Mural / Miro / Jira
- Leadership Development
- Management Consulting
- Service Delivery Management
- Business Strategy
- Project Planning and Scheduling
- Process Improvement
- IT Service Management
- Artificial Intelligence (AI) / Machine Learning
- Customer Relationship Management (CRM)
Certification
- Certified ScrumMaster®
- IBM Associate Product Manager
- IBM Agile Explorer
- Enterprise Design Thinking Practitioner
- Enterprise Design Thinking - Team Essentials for AI
- IBM Growth Behaviors
- IBM Garage Essentials
- Trustworthy AI and AI Ethics
- LFQ101: Fundamentals of Quantum Computing
- IBM AI Associate Product Manager
- IBM AI Associate Leader
- IBM Machine Learning Specialist - Associate
- Python Essentials 1 & 2
- Machine Learning with Python
- Machine Learning with R
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you only read the books that everyone else is reading, you can only think what everyone else is thinking."
Haruki Murakami
Timeline
Leadership Development Consultant
Innate Investment Group, Primerica, Scotts, Kroger
07.2009 - 09.2021
Agile Delivery Manager
IBM
01.1997 - Current
Certified ScrumMaster® - ScrumMaster
Skillbook Academy
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