Tomi Blevins

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• As the sole administrative position in the clinic, I manage all office operations and take on a wide range of additional duties beyond my job description, excluding direct medical care.

• Curate and Present Design Solutions – Develop customized design plans using in-store tools, fabric swatches, and digital visualization resources to help clients bring their vision to life.
• Provide Personalized Design Services – Engage with clients to understand their style, needs, and space requirements, offering expert guidance on furniture, textiles, and home décor selections.
• Drive Sales and Client Engagement – Build lasting relationships with customers through one-on-one consultations, follow-ups, and proactive recommendations, driving revenue and repeat business.
• Maintain In-Depth Product Knowledge – Stay up to date on Pottery Barn’s product lines, materials, and craftsmanship to effectively educate clients on quality, functionality, and design trends.
• Collaborate with Store Teams – Work closely with sales associates, visual merchandisers, and store leadership to create a seamless shopping experience and ensure design projects align with brand aesthetics.
• Manage Project Timelines and Orders – Oversee the ordering process, track shipments, and coordinate delivery logistics to ensure timely execution of client design projects.
• Support Visual Merchandising – Assist in maintaining an inspiring showroom environment by arranging furniture, accessories, and styling vignettes that reflect current trends and seasonal updates.
• Leverage Technology for Design Planning – Utilize digital design tools, floor planning software, and online resources to create professional presentations and enhance the client experience.

• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
• Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
• Removed debris and packaging from boxes and separated for recycling or disposal.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.

Began as a Sales Trainee and relocated to Memphis to serve architects in the greater Memphis area.

Managed product lines including commercial and residential brick, tile, natural stone, and other building materials.

Acted as a liaison between manufacturing plants and project managers to ensure timely delivery of materials to job sites.

Successfully matched and supplied materials for the new terminal at Memphis International Airport, the largest project undertaken.

• Promoted from Account Coordinator to oversee retail sales objectives across Arkansas, Oklahoma, and northern Louisiana.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Promoted from freelance demonstrator to full-time company representative.
• Coordinated fragrance launches, visual merchandising, and special events across Arkansas, Louisiana, and Memphis.
• Demonstrated fragrances to achieve weekly sales goals.
  Built strong relationships with department store management and counter personnel to drive sales and maintain brand presence.
• Assisted with Dillard’s corporate meetings and company presentations.4o
• Achieved $1.7 million in sales, exceeding targets by 8%.
• Won Western Division Award for highest sales growth.
• Managed key accounts including Dillard’s, Foley’s, McRae’s, and JCPenney.
• Recruited, hired, and trained in-store selling demonstrators and freelance models.
• Planned and executed all promotional activities, special events, and fragrance launches.
• Assisted with a personal appearance by Oscar de la Renta in New Orleans.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Assisted with promotional, leasing, and maintenance operations for two apartment complexes and approximately 40 rental homes.
• Processed month-end statements for rental properties and maintained balanced office accounts.
• Served as Front Desk Receptionist (August 1989 – September 1990) as part of the GCE work program in high school.