Tomi Davies

• Coordinated reservation processes for premium members, streamlining access to exclusive services.
• Facilitated corporate partnerships to streamline employee reservation processes.
• Provided step-by-step guidance to customers for effective troubleshooting of profiles and accounts.
• Managed logistics for car deliveries and collections.
• Clarified billing details for customers, ensuring accurate information and prompt assistance.
• Utilized XVR IMS and Watson systems to efficiently manage call handling processes.
• Performed responsibilities independently, leveraging occasional guidance from supervisor to enhance performance.
• Enhanced customer experience by recommending and upselling relevant optional accessories.
• Managed escalations for lost and found inquiries and law enforcement cases.

Oversaw member admissions into fitness area, maintaining a secure and welcoming environment.

Coordinated orientation programs and led tours to familiarize youth members with facilities and resources.

Conducted regular cleaning and upkeep of fitness area to promote safety and satisfaction among patrons.

Monitored and organized food and beverage inventory, including stock rotation and replenishment.

Executed member check-out procedures utilizing point-of-sale systems.

Managed inbound phone call operations and facilitated transfers to relevant departments.

• Facilitated enrollment processes, ensuring accurate data entry and compliance with regulations.
• Assisted applicants in navigating online enrollment systems to streamline application submissions.
• Collaborated with team members to develop resources that improved applicant understanding of program requirements.
• Provided timely responses to inquiries, enhancing overall customer satisfaction and support experience.

• Assisted customers with class selections and memberships, enhancing customer satisfaction.
• Conducted promotional events to attract new clients and increase membership enrollment.
• Collaborated with team members to ensure smooth studio operations and exceptional client experience.
• Managed scheduling for classes and appointments, maintaining optimal workflow efficiency.

• Greeted clients and ensured a welcoming atmosphere at reception.
• Scheduled appointments and managed calendar for optimal efficiency.
• Answered multi-line phone system, directing calls to appropriate staff.
• Maintained cleanliness and organization of front desk area.
• Educated customers on wax passes and products

Educated prospective clients on the benefits of Orangetheory membership to enhance fitness journeys.

Collaborated with assigned studios to optimize membership sales processes and improve retention rates.

Analyzed data and presented weekly reports to regional and district management for performance evaluation.

Supported launch of two studios to ensure smooth operational commencement.

Facilitated cross-departmental collaboration to enhance customer experience initiatives.

Resolved customer complaints through effective communication and problem-solving strategies.

Guided customers through website and app navigation to enhance user experience.

Supported customer service operations by effectively handling increased call volume during peak holiday season.

Provided information to customers regarding the latest product offerings.

Evaluated customer needs and recommended suitable fragrances for optimal satisfaction.

• Supervised front desk operations, ensuring exceptional guest service and satisfaction.
• Managed team schedules, optimizing workflow and coverage during peak hours.
• Trained new staff on customer service protocols and software systems.
• Resolved guest complaints efficiently, enhancing overall guest experience.
• Developed and executed marketing strategies to promote innovative fitness offerings.