Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Tomi Foley

Tomi Foley

Clinton,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Hometown Landscaping And Rentals LLC
01.2010 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Casey's General
06.2016 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sorter

Data
05.2014 - 12.2019
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.

Education

High School Diploma - General Education

Clinton High School
Clinton, IA
05.2004

Skills

  • Customer Service
  • Data Entry
  • Customer Relations
  • Critical Thinking
  • Active Listening
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • Staff Training
  • Quality Control
  • Clerical Support
  • Live chat support
  • Filing
  • Dispute Resolution
  • Customer Education
  • Product Sales
  • Multi-line phone talent
  • Order Fulfillment
  • Spreadsheets
  • Service Upselling
  • Proofreading
  • Retail store support
  • Shipping and Logistics
  • Sales closing
  • POS systems expert
  • Project management abilities
  • Information Security
  • Shipping procedures understanding
  • Delivery Scheduling
  • Warehousing functions
  • Receiving support
  • Software CRM system proficiency
  • Promotional support
  • Credit adjustments
  • Report Generation

Timeline

Cashier

Casey's General
06.2016 - 12.2019

Sorter

Data
05.2014 - 12.2019

Customer Service Representative

Hometown Landscaping And Rentals LLC
01.2010 - Current

High School Diploma - General Education

Clinton High School
Tomi Foley