Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
background-images

Tomi Johnson

Pittsburg,Kansas

Summary

Dynamic and results-driven professional with extensive experience at Pete's Of Erie, excelling in customer service and team leadership. Proven track record in cash handling and training new hires, enhancing operational efficiency and customer satisfaction. Recognized for problem-solving abilities and maintaining a positive work environment, contributing to increased customer loyalty.

Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Knowledgeable [Desired Position] with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Motivated Cashier Team Lead with three years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Motivated Cashier Team Lead with three years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Pete's Of Erie
07.2023 - Current
  • Supervised cashier operations, ensuring accuracy in transactions and adherence to policies.
  • Trained and mentored new cashiers on customer service best practices and operational procedures.
  • Developed scheduling plans to optimize staffing levels during peak hours, enhancing service efficiency.
  • Implemented inventory management techniques to reduce shrinkage and improve stock accuracy.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
  • Coordinated team meetings to communicate updates, share feedback, and promote a collaborative environment.
  • Streamlined checkout processes through technology integration, reducing wait times for customers significantly.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Pizza Maker

Casey's
06.2022 - 05.2023
  • Crafted high-quality pizzas using traditional techniques and fresh ingredients.
  • Managed pizza preparation process, ensuring consistency in taste and presentation.
  • Trained new staff on pizza-making methods and kitchen safety protocols.
  • Streamlined ingredient inventory management to reduce waste and enhance efficiency.
  • Implemented sanitation standards to maintain cleanliness and compliance within the kitchen.
  • Enhanced customer satisfaction through personalized service and prompt order fulfillment.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Managed inventory effectively, reducing food waste and controlling costs for the business.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
  • Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
  • Assisted in managing food cost by optimizing ingredient usage and pizza portioning.
  • Streamlined pizza-making process, reducing wait times for customers.
  • Monitored food safety compliance, adhering to strict health regulations.
  • Resolved any kitchen issues swiftly, minimizing disruption to service.
  • Fostered positive team environment, encouraging open communication and efficiency.
  • Maintained high standards of kitchen hygiene, ensuring clean and safe working environment.
  • Ensured all pizzas met visual and taste standards before serving, guaranteeing customer satisfaction.
  • Implemented system for tracking ingredient usage to minimize waste.
  • Increased repeat customer base with consistently high-quality pizza preparation.

Team Member

Pizza Hut
04.2021 - 03.2022
  • Collaborated with team to ensure efficient workflow and high-quality service delivery
  • Assisted in training new team members on operational procedures and safety protocols
  • Maintained cleanliness and organization of work areas to enhance productivity
  • Supported inventory management by tracking stock levels and facilitating restocking processes
  • Implemented process improvements that enhanced team efficiency and customer satisfaction
  • Led efforts to streamline daily operations, reducing downtime during peak hours
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Medical Biller

Firstsource Solutions
06.2017 - 08.2018
  • Processed and submitted medical claims using advanced billing software, ensuring compliance with industry regulations.
  • Resolved discrepancies in patient accounts by collaborating with healthcare providers and insurance companies.
  • Trained junior staff on billing procedures and software applications, enhancing team efficiency and accuracy.
  • Audited billing records to identify errors, implementing corrective measures to improve overall data integrity.
  • Managed patient inquiries regarding billing statements, providing clear explanations of charges and payment options.
  • Developed streamlined processes for claim submission, reducing turnaround times for reimbursements significantly.
  • Led initiatives to enhance revenue cycle management, optimizing workflows for improved financial performance.
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Liaised between patients, insurance companies, and billing office.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
  • Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
  • Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Cultivated strong relationships with patients and insurance companies, contributing to environment of trust and mutual respect.
  • Consolidated patient data from multiple sources to streamline billing process and improve record accuracy.
  • Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
  • Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.

Certified Nursing Assistant

Medicalodges Inc
01.2000 - 06.2017
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Collaborated with healthcare team to provide comprehensive patient care.
  • Documented patient information accurately in electronic health records.
  • Supported mobility initiatives by assisting patients with transfers and ambulation.
  • Educated patients on basic health practices and post-care instructions.
  • Engaged in professional development through training sessions and workshops.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.

Telemarketer

Intellisell
09.1996 - 08.1997
  • Conducted outbound calls to engage potential customers and promote products.
  • Assisted in updating customer databases with accurate information for future outreach.
  • Learned and utilized CRM software to track interactions and follow-up activities.
  • Collaborated with team members to develop effective scripts for sales pitches.
  • Adapted communication style based on customer responses to enhance engagement.
  • Provided feedback on customer reactions to improve future telemarketing strategies.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Supported management by documenting call outcomes and suggestions for process improvements.
  • Conducted outbound calls to generate leads and promote products effectively.
  • Engaged with potential customers to understand needs and provide tailored solutions.
  • Utilized CRM software to track interactions and manage customer data accurately.
  • Collaborated with team members to refine sales pitches and improve call strategies.
  • Adapted quickly to feedback, enhancing communication techniques for better results.
  • Maintained up-to-date knowledge of product offerings and industry trends for informed discussions.
  • Followed up on leads promptly, ensuring consistent communication and customer engagement.
  • Assisted in developing promotional materials that supported sales initiatives effectively.
  • Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
  • Boosted sales revenue by identifying customer needs and offering suitable products or services.
  • Contributed valuable insights during weekly meetings that led to the development of new sales tactics and techniques.
  • Participated in ongoing training programs to stay up-to-date on industry trends, enhancing overall sales acumen.
  • Streamlined call handling process for increased efficiency and reduced wait times, improving overall customer experience.
  • Consistently met or exceeded monthly performance metrics such as call volume, conversion rate, and average handle time.
  • Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
  • Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
  • Nurtured long-term relationships with clients, resulting in repeat business and referrals from satisfied customers.
  • Surpassed personal sales targets through effective relationship building and rapport with potential customers.
  • Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
  • Implemented strategic upselling techniques when appropriate, leading to an increase in average transaction value per sale completed.
  • Enhanced team performance by sharing sales strategies and collaborating on effective approaches.
  • Maintained detailed records of client interactions, ensuring all relevant information was documented for future reference.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily cold calling and outreach to build sales pipeline.

Education

High School Diploma -

Pittsburg High School
Pittsburg, KS
06-1998

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Team management
  • Cash register operation
  • Cash handling expertise
  • Store opening and closing
  • Money handling
  • Cashier training
  • Product restocking
  • Heavy lifting
  • Product knowledge
  • New hire training
  • Payment processing
  • POS systems
  • Adaptability and dependability
  • Policy enforcement
  • POS system operation

Certification

  • CNA - Certified Nurse Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Cashier Team Lead

Pete's Of Erie
07.2023 - Current

Pizza Maker

Casey's
06.2022 - 05.2023

Team Member

Pizza Hut
04.2021 - 03.2022

Medical Biller

Firstsource Solutions
06.2017 - 08.2018

Certified Nursing Assistant

Medicalodges Inc
01.2000 - 06.2017

Telemarketer

Intellisell
09.1996 - 08.1997

High School Diploma -

Pittsburg High School

Similar Profiles

CREATE PROFILE
Tomi Johnson