TOMI PEARSON
Nampa,Idaho
Summary
Caring and compassionate Registered Behavior Tech experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Early Autism Services
08.2022 - Current
- Develops rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Monitors patient behavior and immediately reported changes to supervising BCBA
- Monitors client progress to provide continued guidance and consistent feedback to families.
- Used Central Reach to document patient information, progress notes, and treatment plans.
STORE MANAGER
THE UPS STORE
11.2020 - 07.2022
- Assisted in recruiting, hiring and training of team members.
- Utilized a variety of Microsoft software
- Utilized Calendly, Outlook, and Zoom to collaborate with others
- Promoted team-oriented culture with common sales, service, and productivity goals
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
ASSOCIATE
THE UPS STORE
09.2018 - 11.2020
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Entered data into company systems and maintained database accuracy
- Communicated regularly with external and internal customers to understand and meet their needs
- Supported company mission and values through honesty, integrity, and high-quality performance.
CUSTOMER RETENTION SPECIALIST
Directv AT&T
01.2017 - 11.2017
- Worked through questions, complaints, and billing inquiries to keep customers focused on company benefits
- Listened actively and leveraged probing questions to dig deeper into problems
- Used positive and upbeat communication style to get customers to open up about issues
- Prepared and processed forms to change customer service levels
- Engaged with customers to understand and resolve issues and answer product questions.
Education
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Hooksett, NH10.2025
Skills
- Behavior Intervention Plans
- Clinical Documentation
- Strong rapport building
- Data Collection
- Team building and leadership
- Training and development
- Oversee operations
Certification
- RBT - Registered Behavior Technician
- Crisis Prevention Intervention Training
- CPR and AED Certified
Timeline
Registered Behavior Technician
Early Autism Services
08.2022 - Current
STORE MANAGER
THE UPS STORE
11.2020 - 07.2022
ASSOCIATE
THE UPS STORE
09.2018 - 11.2020
CUSTOMER RETENTION SPECIALIST
Directv AT&T
01.2017 - 11.2017
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
- RBT - Registered Behavior Technician
- Crisis Prevention Intervention Training
- CPR and AED Certified
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