Tomia Henderson
Emplyee Magents
Toledo,United States
4
years of professional experience
Detail-oriented IT Professional with an Associate of Science in Information Technology and current pursuit of a Bachelor of Science in Cybersecurity. Developed strong communication, problem-solving, and adaptability skills through diverse experiences in logistics, customer service, security operations, and technical troubleshooting. Committed to leveraging technical expertise in IT Support or Help Desk Technician roles while advancing knowledge in cybersecurity.
Work History
Tech - L1 Server Repair
1 Year 3 Months- Conducted routine maintenance and troubleshooting on equipment to ensure operational efficiency.
- Trained new technicians on equipment usage and maintenance best practices.
- Collaborated with team members to optimize workflows and enhance productivity.
- Analyzed technical issues, providing solutions that improved system reliability and performance.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Package Handler
5 Months- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Met or exceeded package sorting and loading productivity targets in fast-paced warehouse environment.
- Achieved high accuracy in scanning, sorting, and organizing packages, supporting on-time delivery performance.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supervised unloading and sorting of packages to ensure efficient workflow.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with management to optimize workflow and reduce delays.
- Conducted regular quality checks to maintain accuracy in package sorting.
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Ramp Agent
8 Months- Operated ground support equipment, including aircraft tug and ramp tug vehicles, for aircraft movement and cargo handling after obtaining proper user certification.
- Oversaw in coordinating timely aircraft turnaround by efficiently moving luggage, cargo, and equipment between aircraft and terminal areas.
- Coordinated timely aircraft turnaround by efficiently moving luggage, cargo, and equipment between aircraft and terminal areas.
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes to enhance operational efficiency.
- Implemented process improvements that reduced turnaround times for aircraft departures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Security Officer
1 Year 2 Months- Enhanced foundational IT management skills through hands-on experience in system navigation, troubleshooting, and software maintenance.
- Developed attention to detail, problem-solving, and communication skills in a structured, security-focused environment.
- Identified and resolved basic Windows system issues, addressing minor bugs, software errors, and user-level technical problems.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify and address security vulnerabilities within assigned areas.
- Implemented security protocols, enhancing overall operational efficiency and risk management strategies.
- Trained new security staff on procedures, policies, and effective emergency response techniques.
- Developed comprehensive security plans tailored to specific client needs, ensuring compliance with regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cleaner
9 Months- Efficiently organized time to complete cleaning tasks within scheduled shifts, ensuring adherence to deadlines.
- Consistently maintained productivity and quality standards with minimal oversight, contributing to operational success.
- Performed daily cleaning tasks to maintain cleanliness and hygiene standards in various facilities.
- Utilized industrial cleaning equipment to efficiently clean floors, windows, and restrooms.
- Streamlined cleaning processes, resulting in reduced time spent on routine tasks without compromising quality.
- Maintained inventory of cleaning supplies and coordinated reordering to prevent shortages and ensure operational continuity.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Customer Service Representative
9 Months- Engaged with 50+ customers daily to gather and update service, scheduling, and account information, ensuring timely and accurate support.
- Resolved customer complaints and service issues by quickly identifying problems and providing effective solutions under time constraints.
- Developed communication skills while working with computer-based systems in daily operations.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed rental agreements and transactions using company-specific software systems.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
- Managed inventory levels for rental equipment, ensuring availability for customer needs.
- Conducted follow-up calls to ensure resolution of customer concerns, fostering positive relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Hostess
1 Year 3 Months- Streamlined staff communication by relaying time-sensitive updates each shift, ensuring consistent service during busy periods.
- Managed high-volume workloads in fast-paced environments, effectively addressing time-sensitive demands.
- Collaborated with servers, kitchen staff, and management to coordinate high-volume service, facilitating over 100 guest interactions per shift.
- Managed guest seating and waitlist efficiently to optimize dining flow.
- Coordinated with servers and kitchen staff to ensure timely service.
- Trained new host staff on procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Communicated daily specials and promotions effectively to guests upon arrival.
- Implemented strategies to improve reservation management, resulting in reduced wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
Associate of Science - Information Technology
- Graduated with a [3.6] GPA
- Hands-on experience troubleshooting Windows operating systems and settling basic system errors.
- Built foundational knowledge in computer hardware, software manage, and networking concepts.
- Gained problem-solving and technical collaboration skills through labs and coursework.
Bachelor of Science - Cybersecurity
- Achieved foundational knowledge of securing computer systems, networks, and user data.
- Strengthened technical understanding of Windows and Linux operating systems in security contexts.
Skills
Problem-solving
Windows troubleshooting
Detail orientation
Fast-paced environments
Technical aptitude
Security operations
Quick learner
Detail orientation
Technical Support
Crisis Management
Workflow Optimization
Works Well Under Pressure
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
- Successfully completed two-week security training program.
- Resolved product issue through consumer testing.
Timeline
Package Handler
FedEx
11.2025 - 04.2026Read More
Ramp Agent
Worldwide Flight Services
06.2025 - 02.2026Read More
Tech - L1 Server Repair
Emplyee Magents
05.2025 - CurrentRead More
Security Officer
Securitas
08.2024 - 10.2025Read More
Cleaner
Clean Team
04.2024 - 01.2025Read More
Customer Service Representative
U-Haul
01.2024 - 10.2024Read More
Hostess
Cheddar’s Scratch Kitchen
09.2022 - 12.2023Read More
Full Sail University
Associate of Science from Information Technology
Read More
Full Sail University
Bachelor of Science from Cybersecurity
Read More