Tomia Rorie
Virginia Beach,Virginia
Summary
Dedicated professional with a strong work ethic and proven customer service skills, honed at QVC. Expert in time management and safe cleaning practices, consistently enhancing workplace cleanliness and customer satisfaction. Recognized for effectively resolving conflicts and maintaining organization in high-pressure environments, ensuring a positive experience for all.
Overview
9
9
years of professional experience
Work History
Cleaning Assistant
TJ Maxx, TJX Companies
10.2024 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Removed trash, debris and other waste materials from premises.
- Emptied trashcans and transported waste to collection areas.
Cleaner
Planet Fitness
05.2024 - 07.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Removed trash, debris and other waste materials from premises.
Customer Service Representative
QVC
05.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Overnight Stocker
Amazon
03.2018 - 03.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement in the warehouse.
- Picked and packed order items.
Cashier
Taco Bell
04.2016 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
Education
Associate of Science - Business Management
Tidewater Community College
Virginia Beach, VA06-2020
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Safe cleaning with chemicals
- Strong work ethic
- Multitasking
- Flexible schedule
- Heavy lifting
- Basic mathematics
- Work ethic and integrity
- Patience and empathy
- Customer assistance
Languages
English
Spanish
Elementary
Timeline
Cleaning Assistant
TJ Maxx, TJX Companies
10.2024 - Current
Cleaner
Planet Fitness
05.2024 - 07.2024
Customer Service Representative
QVC
05.2021 - 12.2023
Overnight Stocker
Amazon
03.2018 - 03.2021
Cashier
Taco Bell
04.2016 - 10.2020
Associate of Science - Business Management
Tidewater Community College
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