Tomica Hayes-Johnson
Cincinnati,OH
Summary
Experienced Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
4
4
years of professional experience
Work History
Certified Medical Assistant
UC Health Blood Cancer Center
02.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Phlebotomist
UC Health Blood Cancer Center
02.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
CMA Bone Marrow Technician
UC Health Blood Cancer Center
02.2021 - Current
- Maintained documentation on tests performed in lab.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
Education
Associate of Science - Nursing
Cincinnati State Technical And Community College
Cincinnati, OH05-2023
Associate of Science - Nursing Education
Kaplan College
Cincinnati, OH02-2016
No Degree - STNA
Alternative Healthcare Training
Cincinnati, OH06-2011
Skills
- HIPAA Compliance
- Specimens collection and processing
- Vital Sign Monitoring
- Patient Assessments
- Healthcare procedures
- Treatment setup
- Customer Service
- Direct Patient Care
- Phlebotomy
- Compassionate
- Patient-focused care
- CPR
- First Aid
- Patient Relations
- Medical Procedures
- Knowledge of EKG rhythm interpretation
- Emergency procedures understanding
Timeline
Certified Medical Assistant
UC Health Blood Cancer Center
02.2021 - Current
Phlebotomist
UC Health Blood Cancer Center
02.2021 - Current
CMA Bone Marrow Technician
UC Health Blood Cancer Center
02.2021 - Current
Associate of Science - Nursing
Cincinnati State Technical And Community College
Associate of Science - Nursing Education
Kaplan College
No Degree - STNA
Alternative Healthcare Training
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