Tomica L. Vickers
Indianapolis,Indiana
Summary
A highly self-motivated and versatile individual with a strong work ethic, who is in search of an administrative position with a growing company that will offer me the opportunity for higher education, growth and a commitment to helping others.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Caregiver
Soaring Angels Home Care LLC
04.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Remote Registration I
Piedmont Remote RRC
03.2023 - 02.2025
- Take inbound phone calls to complete registration
- Maintain inbound and outbound calls for accuracy
- Collect copayments and discuss payment options with patients
- Resolve customer issues
- Adhere to HIPPA policies and guidelines
- Review and maintain Epic work queues
- Obtain pre-certifications from UHC and Humana for patients being admitted
- Help with onboarding of new hires
Team Lead Patient Access Emergency Department III
Piedmont Rockdale Hospital
07.2017 - 03.2023
- Call patients by phone to complete registration
- Maintain inbound and outbound calls with professional accuracy
- Collect and enter patient demographic and insurance information
- Arrive patient at check in and EMS
- Assists supervisor with projects as needed
- Collect copayments and go over payment options with patients
- Excellent team communication and increased customer satisfaction by resolving issues
- Secure patient information and confidential medical records in compliance with HIPPA privacy rules and standards to protect patient information
- Accurately enter patient insurance information and determine eligibility benefits for services rendered
- Oversee training in general of new hires and implements new initiative with current staff
- Review and maintain workque
Marketing Assistant
Americas Best Care Pharmacy Plus
05.2016 - 11.2016
- Assembles consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
- Updates competitor database by inputting data from compiling, formatting, and summarizing information, distributing reports.
- Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
- Maintains marketing library by checking and replenishing inventory.
- Provides marketing tracking and research information by collecting, analyzing, and summarizing data.
- Accomplishes marketing and organization mission by completing related results as needed.
Team Lead Registration Representative III
Huntsville Hospital
07.2006 - 04.2015
- Accurately enters data into the Registration system, to included and not limited to medical, demographic and insurance data with a 95% accuracy or better
- Registers and obtain financial information for all inpatients, outpatients, and ER patients
- Accurately search for Electronic medical records
- Customer Service
- Work in a fast-paced environment
- Excellent verbal and written skills
- Good organizational skills
- Proficient in word processing skills
Administrative Assistant II
Benchmark Electronics Inc.
10.2000 - 05.2006
- Data Entry
- Writing procedures for materials group
- Working with team members to find solutions for inventory discrepancies
- Inventory Control
- Creation of daily revenue report
- Scheduling trucks and processing paperwork for the shipping department
- Good organizational skills
- Responsible for training new employees
Customer Service Representative
United Student Aid Funds
10.1997 - 05.2000
- Contacted delinquent borrowers on their accounts for solution to bring them current
- Research and Relocate contact of lost borrowers
- Data Entry
- Good communication skills
- Good organizational skills
- Ensured customer satisfaction
Cashier/Customer Service
Target Department Store
10.1992 - 10.1997
- Worked customer service desk for return merchandise
- Provided supervisory coverage when needed
- Ensured customer satisfaction
Education
High School -
Northwest High School
Indianapolis, In01.1994
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Indiana Vocational Technical
Indianapolis, In01.1995
Skills
- Epic, Cisco Finesse Calabrio, EMR, Excel, Microsoft Word, Power Point, Outlook, BAAN, Seagate, KBM
Certification
- PCA - Personal Care Aide
- CPR/AED: Adult, Child & Infant, First Aid, American Health Care Academy - Valid Until 04/01/2027
Timeline
Caregiver
Soaring Angels Home Care LLC
04.2025 - Current
Remote Registration I
Piedmont Remote RRC
03.2023 - 02.2025
Team Lead Patient Access Emergency Department III
Piedmont Rockdale Hospital
07.2017 - 03.2023
Marketing Assistant
Americas Best Care Pharmacy Plus
05.2016 - 11.2016
Team Lead Registration Representative III
Huntsville Hospital
07.2006 - 04.2015
Administrative Assistant II
Benchmark Electronics Inc.
10.2000 - 05.2006
Customer Service Representative
United Student Aid Funds
10.1997 - 05.2000
Cashier/Customer Service
Target Department Store
10.1992 - 10.1997
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Indiana Vocational Technical
High School -
Northwest High School
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