Summary
Overview
Work History
Education
Skills
Timeline
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Tomicka Ayers

Jacksonville,AR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dependable and service-focused Delivery Driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over more than [Number] years delivers energetic approach to meeting expectations.

Overview

14
14
years of professional experience

Work History

Courier

Instacart
Jacksonville, AR
01.2022 - Current
  • Provided efficient service by shopping for customers and delivering their items promptly.
  • Ensured accuracy of customer orders through effective communication
  • Completed pickup and shopping orders for customers within local area.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Secured and stored items until customer pickup.
  • Suggested comparable products to replace out-of-stock items.
  • Asked store associates for help locating missing products.

Courier Runner

Shipt
Jacksonville , AR
06.2021 - 06.2024
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Completed pickup and shopping orders for customers within local area.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Suggested comparable products to replace out-of-stock items.
  • Asked store associates for help locating missing products.

Janitorial Specialist

Unique Tone Cleaning
Little Rock, AR
06.2019 - 02.2021
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Collected trash from floors within hallways, bathrooms and work areas.

Cashier

Walmart
Little Rock, AR
10.2015 - 05.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collected payments and provided accurate change.

Childcare Technician

UAMS Kids First
Little Rock, AR
06.2010 - 05.2015
  • Modeled good behaviors for students and maintained classroom discipline.
  • Encouraged students to interact positively and calmly solve disputes.
  • Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Respected cultural and familial backgrounds of different children with personalized approach to childcare.
  • Read aloud and played alphabet games to encourage early literacy.

Education

Associate of Arts -

University of Arkansas Pulaski Tech
North Little Rock, AR

Skills

  • Delivering time-sensitive specimens
  • GPS Navigation
  • Schedule Adherence
  • Business processes and procedures
  • Loading and Unloading Materials
  • Coordinating efficient routes

Timeline

Courier

Instacart
01.2022 - Current

Courier Runner

Shipt
06.2021 - 06.2024

Janitorial Specialist

Unique Tone Cleaning
06.2019 - 02.2021

Cashier

Walmart
10.2015 - 05.2019

Childcare Technician

UAMS Kids First
06.2010 - 05.2015

Associate of Arts -

University of Arkansas Pulaski Tech

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Tomicka Ayers