Tomie Brookins
Jackson,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Associate
Waffle House
07.2013 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Team Member
Walmart
05.2017 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Monitored and verified all merchandise was properly priced and labeled.
Education
Lanier High School
Jackson, MS06.2012
Skills
- Administrative Support
- Safety Awareness
- Excellent Verbal Communication Skills
- Providing Feedback
- Customer Interaction
- Item Scanning
- File Maintenance
- Maintaining Clean Work Areas
Certification
- First Aid/CPR Certified
Timeline
Team Member
Walmart
05.2017 - 12.2019
Lead Associate
Waffle House
07.2013 - Current
Lanier High School
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