Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Tomi Jo Posey

Louisville,KY

Summary

Motivated Manager with over 15 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management, training and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Chosen as one of five to be profiled for inauguration of KFC Nation employee website.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pizza Hut
Louisville, KY
06.2018 - 11.2020
  • Managed shifts with anywhere between two and twelve team members
  • Customer service
  • Trained/ cross-trained new and existing employees in prep, presentation and customer service duties
  • Daily, weekly and monthly inventory
  • Daily bank deposits
  • Confirmed employee hours for payroll
  • Assisted the GM with schedules
  • Implemented in-store contests between employees to raise sales as well as to encourage cross-training on customer service aspects of the business.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Served as a liaison between staff members and senior management personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Manager/Traveling Manager

KFC
Lexington, KY
11.2002 - 08.2015
  • Hired and mentored by Debbie Markland due to previous experience with Pizza Hut to help manage multi-unit location with KFC and Pizza Hut concepts.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Monitored training effectiveness through observation and metrics analysis.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Conducted site visits and follow up to verify progression and development of personnel.
  • Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
  • Explained goals and expectations required of trainees.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed inventory audits to identify losses and project demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Education

High school diploma -

Hamlin High School
06.1990

Skills

  • Hiring and Training
  • Employee Performance Evaluation
  • Staff Management
  • Team Motivation
  • Money Handling
  • Staff Training and Development
  • Sales Reporting
  • Business Planning
  • Task Delegation
  • Orientation and Training
  • Employee Performance Evaluations
  • Customer Relations
  • Schedule Oversight
  • Sales Growth
  • Cost Reduction
  • Sales Monitoring
  • Product and Service Knowledge
  • Employee Scheduling
  • Cost Control
  • Strategic Planning

Certification

Assistant Manager Experience (10+ years) Cash Handling (10+ years) Supervising Experience Inventory Control (10+ years) POS (10+ years) Merchandising Management (10+ years) Store Management Experience (1 year) Upselling (10+ years) Certifications and Licenses Certified Professional Food Manager September 2018 to September 2023

Timeline

Assistant Manager

Pizza Hut
06.2018 - 11.2020

Assistant Manager/Traveling Manager

KFC
11.2002 - 08.2015

High school diploma -

Hamlin High School

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Tomi Jo Posey